Manager - Training and Enablement, Revenue Operations chez Mastercard

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager - Training and Enablement, Revenue Operations

Overview of Mastercard 'Services'

'Services' leverages data, analytics, and expertise to deliver impact for our customers and partners. We go beyond protecting the transaction – empowering each interaction through data-driven innovations, products, and solutions to make commerce smarter, more personal, and more secure across the digital world. Discover more at www.mastercardservices.com/en.

The Revenue Operations team is a mid-office within Services that strives to simplify and centralize internal processes across the Sales and Revenue lifecycle, with a goal to drive higher revenue, efficiencies and compliance

Role Overview

Manager - Training & Enablement will drive operational excellence by equipping the Revenue Operations team with the knowledge, tools, and capabilities needed to drive internal process transformation across the Services Business Unit.

Key Responsibilities

- Design and execute a scalable training and enablement framework tailored to the evolving needs of the Revenue Operations function
- Develop onboarding programs, role-specific learning paths, and continuous education initiatives to support career progression and operational maturity
- Partner with subject matter experts to create and maintain training content, including quick reference guides, interactive learning modules and certification assessments
- Lead cross-functional enablement initiatives in collaboration with key stakeholders including Finance, Controllership, Risk & Compliance etc.
- Monitor and report on training effectiveness using KPIs such as adoption rates, knowledge retention, and operational impact.
- Build and maintain a robust knowledge management framework that supports both internal Revenue Operations team and external stakeholders.
- Identify gaps in process understanding and develop targeted interventions to address them
- Act as a strategic partner to Revenue Operations leadership, providing insights and recommendations on enablement priorities
- Facilitate feedback loops to continuously improve enablement offerings and address emerging needs

Qualifications
- 8+ years of experience in revenue operations and enablement
- Proven track record in designing and delivering enterprise-scale training programs.
- Strong understanding of Sales/Revenue management processes, tools and administrative workflows
- Excellent communication, project management, and stakeholder engagement skills.
- Ability to translate complex operational processes into digestible learning content.
- Experience working in large scale operations teams for global organizations

As a Manager - Revenue Assurance & Business Transformation, you are expected to:
• Develop a strong understanding of our business environment
• Engage with D&S business teams and act as an Internal Consulting partner to understand pain-points related to their business model and operational processes
• Identify solutions to the pain-points using logical thinking, problem solving skills and leveraging better use of data & technology
• Where appropriate, identify processes that can be Centralized and conceptualize new operating model and migration plan
• Develop design documentation e.g. SOPs, system requirements, user journey maps etc.
• Ensure successful implementation with disciplined Program management and Change management efforts, in collaboration with key stakeholders
• Monitor process KPIs and drive continuous efficiency improvements using system enhancements, tactical automation or process changes

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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