Emergency Department Manager bei Solano-Napa Pet Emergency Clinic

Emergency Department Manager
Reports To: Director, Hospital Operations FLSA Status: Exempt

JOB SUMMARY
The Department Manager works with doctors and staff to provide a high level of care and treatment for patients. The Department Manager directs and manages the technician (nurse) team in support of the organization’s vision, mission, goals, and policies. The Department Manager is responsible for working with the Shift Leads and Hospital Leadership team to deliver results across client and patient care, staffing, learning and growth, internal business processes, and financials. The incumbent must have the flexibility to work various schedules in a 24/7 cycle that enables oversight and direction for staff on all shifts.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Incumbent must have the skills, ability, and judgment to perform the following essential job duties and responsibilities with or without reasonable accommodation:

• Demonstrate solid veterinary clinical skills and be a role model for the team
• Participate in recruiting, interviewing, and hiring department staff at the discretion of the Hospital Director
• Collaborate with doctors and hospital leadership to ensure efficiency, effectiveness, and compliance with all approved policies and procedures. Assist with developing and implementing procedures for the hospital.
• Manage department staff by conducting regularly scheduled one-on-one meetings, providing timely positive recognition and performance coaching and feedback.
  Evaluate individual and team performance by inspecting what is expected. Address performance issues affecting patient care, client satisfaction, and team dynamics; initiate progressive discipline, when appropriate under the supervision and in coordination with the Hospital Director
• Identify root causes and provide preventative actions for all problems identified; e.g., overtime, inefficiencies
• Promote positive communication and information flow within the facility by modeling effective communication skills both internally and externally, and promote and foster a positive team environment
• Create and maintain department work schedules in a timely manner using available technologies, and manage appropriate staffing levels to ensure optimum patient care, maximum efficiency, and workflow
• Facilitate direct or indirect training to department staff. Provide routine assessment of skill level and knowledge
• Follow safety practices to avoid workplace injuries of self and others
• Oversight in all onboarding activities of newly hired staff to ensure timely and effective new hire integration in coordination with Training & Development Manager. Completes all required reporting related to tracking of onboarding process within prescribed timeframes for direct reports in coordination with Training & Development Manager.
• Through collaboration with leadership team, assist with execution of post-onboarding training program for all staff. Ensures that the targeted knowledge is effectively transferred during and post-training. Completes all required reporting related to tracking of training activities within prescribed timeframes
• Participates as a member of various operational-oriented councils as deemed appropriate
• Performs other duties as assigned

ESSENTIAL JOB REQUIREMENTS
The requirements listed below are representative of the knowledge, skill, and/or ability required for the incumbent:

• RVT license preferred
• Previous veterinary leadership experience in ER, Urgent Care or Specialty setting preferred
• Three years’ experience in a clinical veterinary setting; or four years’ related work experience, including experience training team members
• Bachelors degree preferred 
• Leadership, management, staff development, problem solving, interpersonal, presentation and organizational skills
• Strong conceptual, analytical, research, problem solving and presentation skills, and abilities, consistently demonstrate accuracy, and thoroughness in work product
• The ability to deliver results, develop shift leads and staff, and the desire to develop and progress in their own knowledge and skills
• Strong working knowledge of a Hospital Information System desired
• Maintain the California Veterinary Assistant Controlled Substance Permit (VACSP); must obtain within 60-days of hire or transfer into this role; (this requirement is waived if incumbent holds a valid CA-RVT license)
• Ability to maintain: 1) reliable and safe transportation to other facilities 2) valid California driver’s license, 3) proper vehicle registration, and 4) California’s minimum automobile insurance coverage requirement

PHYSICAL REQUIREMENTS
The requirements listed below are representative of the physical ability required:

• Properly lift and carry up to 40 pounds, 1 to 5 times per shift
• Properly bend at the waist, up to 10 times per shift
• Extended sitting and/or standing (4-6 hours)
• Properly restrain animals up to 40 pounds, 1 to 5 times per shift

COMPENSATION

• Salary range: $90,000.00 - $100,000.00 annually 
• Salary is commensurate with experience and credentials
• Signing bonus available

BENEFITS

• Complimentary Short-Term Disability  
• Complimentary Life Insurance; with options to purchase additional voluntary benefits for self or family  
• Company Sponsored Employee Assistance Program (Headspace) 
• 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment 
• United Health Care UMR Insurance Plans with 3 tiered options; Kaiser for CA Residents 
• Flexible Spending Account or Health Savings Account options  
• United Healthcare Dental Insurance; includes a 100% paid premium option for team members 
• United Healthcare Vision Insurance options 
• Long Term Disability option (paid for by employee) 
• Progyny-Fertility and Family Building Support (up to $10,000 per attempt/ $30,000max) 
• Team Member Discounts for Pet Care 
• Paid time off - inclusive of sick, personal, and vacation 
• LGBTQIA+ support with FOLX HEALTHCARE (if UMR enrolled)
• Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)
• Referral Bonus Program
• DailyPay on Demand