Application Support Engineer bei Infosys
Infosys · Charlotte, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Charlotte
Job Description
Infosys is seeking an Application Support Engineer with monitoring tools experience. As a Production Services Specialist, the candidate will be responsible for ensuring availability and reliability of assigned production applications within a line of business. To perform this function, the resource will have to perform daily tasks assigned by the Production Support Lead.
Required Skills:
• Candidate must be located within commuting distance or willing to relocate to Dallas, TX, Plano, TX, Charlotte, NC. This position may require travel in the US
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of Information Technology experience.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
• At least 4 years’ experience with UNIX and Windows system admin.
• Ability to use different monitoring/profiling tools (Dynatrace, Autosys, Splunk, AppDynamics, AWR reports etc.) to monitor, gather, and report application performance on Windows or Linux machines.
• Expertise in server monitoring, Agents monitoring and Node management.
• Should be responsible for monitoring and fixing the items in Workbaskets, broken queues, and Health check.
• Collaborate with multiple technology support teams during production issue triage as well as maintenance and upgrade projects.
• Develop custom automation to streamline support processes (Shell/ Python scripting).
• Perform root cause analysis for recurring problems by partnering with other teams to develop long-term resolutions, including implementing preventative measures to minimize problems and production outages.
• Knowledge of Oracle/SQL server.
• Work with the multiple vendor support teams in troubleshooting, maintaining, and upgrading the software solutions.
• Monitor multiple application instances, files and access for all enterprise security rules compliance and remediate violations if any and ensuring availability, continuity, and operational efficiency.
Preferred Skills:
• Analytical and Communication skills
• Planning and Co-ordination skills.
• Knowledge of ITIL concepts like Incident and Problem Management.
• Experience in monitoring tools Autosys, ITRS, SPLUNK, Dynatrace and App Dynamics
• Good UNIX, Linux, Wintel, Perl/Shell/Python scripting
• Horizon (Atlassian) tools (JIRA, Bitbucket, Confluence)
• CI/CD systems and deployment techniques
• SQL/Database queries for data extraction.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
Required Skills:
• Candidate must be located within commuting distance or willing to relocate to Dallas, TX, Plano, TX, Charlotte, NC. This position may require travel in the US
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of Information Technology experience.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
• At least 4 years’ experience with UNIX and Windows system admin.
• Ability to use different monitoring/profiling tools (Dynatrace, Autosys, Splunk, AppDynamics, AWR reports etc.) to monitor, gather, and report application performance on Windows or Linux machines.
• Expertise in server monitoring, Agents monitoring and Node management.
• Should be responsible for monitoring and fixing the items in Workbaskets, broken queues, and Health check.
• Collaborate with multiple technology support teams during production issue triage as well as maintenance and upgrade projects.
• Develop custom automation to streamline support processes (Shell/ Python scripting).
• Perform root cause analysis for recurring problems by partnering with other teams to develop long-term resolutions, including implementing preventative measures to minimize problems and production outages.
• Knowledge of Oracle/SQL server.
• Work with the multiple vendor support teams in troubleshooting, maintaining, and upgrading the software solutions.
• Monitor multiple application instances, files and access for all enterprise security rules compliance and remediate violations if any and ensuring availability, continuity, and operational efficiency.
Preferred Skills:
• Analytical and Communication skills
• Planning and Co-ordination skills.
• Knowledge of ITIL concepts like Incident and Problem Management.
• Experience in monitoring tools Autosys, ITRS, SPLUNK, Dynatrace and App Dynamics
• Good UNIX, Linux, Wintel, Perl/Shell/Python scripting
• Horizon (Atlassian) tools (JIRA, Bitbucket, Confluence)
• CI/CD systems and deployment techniques
• SQL/Database queries for data extraction.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
State / Region / Province
North Carolina, Texas
Country
USA
Interest Group
Infosys Limited
Role
Technology Lead - US
Company
ITL USA
Work Location
Charlotte, NC, Dallas, TX, Plano, TX
Domain
Other Domain
Skillset
Technology|Infrastructure-Server Administration|HP Unix
External Job Title
Application Support Engineer
EEO/About Us
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
