HIM Manager bei Nor-Lea Hospital District

The HIM Manager directs, establishes and plans the overall policies and goals for the medical records department in support of the hospital strategic objectives and program planning. They ensure that all health information management practices meet accreditation and state standards. The HIM Manager is responsible for developing and managing personnel and systems to ensure management of patient records including coding, filing, prior authorization, and compliance with protocols and procedures. They are responsible for communication with internal departments, physicians and external record requests. This position alsooversees the prior authorization process and the call center area.

• Maintains responsibility for NLHD compliance with federal and state regulations pertaining to department.
• Recommends and evaluates staff development and participates in leadership development.
• Monitors and maintains the departmental financial and growth objectives to include productivity goals to allow dynamic adjusting of processes to met changing volumes and situations.
• Supervises and monitors the activities and duties of their departments. Ensures the efficient operations of their departments to include an accurate, timely and consistent performance of all functions.
• Annually reviews, develops, and maintains and implements policies and procedures. Evaluates and improves the effectiveness of policies and procedures making recommendations to executive management.

Values
i - Innovation
"Think Forward" "Set Out-Of-The Box Goals" "Exploring new possibilities" I am the change agent that advocates for our customers. I think outside of the box to create Exceptional experiences that set us apart. I look for solutions and think of new ways to solve problems, even if it is outside of my department.
 
 
C - Compassion
"Demonstrate genuine concern" "Display a Selfless attitude" I show kindness in every interaction. I strive to build trust with our co-workers and customers. I will communicate with our co-workers and customers in a way they understand. I will make time to address our co-workers and customers' needs.
 
 
A - Accountability
"Show integrity" "Accept Ownership & Responsibility" I will demonstrate integrity by doing the right thing, being honest and having strong moral principles. When mistakes occur, I take the necessary steps to correct them, without dismissing patient concerns and follow through until resolution. I fully document actions taken to ensure continuity of care. I communicate expectations and follow up within defined time frames and provide updates as I understand them for my customers and teammates.
 
 
R - Respect
"We value diversity" "Respect is earned" I treat all people with dignity and respect, regardless of their beliefs. I do not use negative/derogatory language. I accept constructive feedback and suggestions for the greater good.
 
 
E - Empowerment
"Share Knowledge" "Take Action" I will share knowledge to empower others and encourage them to make informed decisions. I encourage others to reach their full potential. I will encourage trying new things, diverse ideas, and learning from our mistakes. I have the freedom to do what is right for our customers. 

Organization Expectations:

Communication

The process of sending and receiving messages with words, verbally, written or in sign language.

Customer Focus

Identifying and responding to current and future patient and other customers’ needs; providing excellent service to internal and external patients and other customers.

Initiative

Identifying and dealing with issues proactively and persistently; seizing opportunities that arise.

Self-Development

Lifelong, voluntary, and self-motivated learning.

Teamwork

Effectively work and complete assignments in group settings. Works independently and cooperatively with others to achieve common goals.

Servant Leadership:

S – Selfless

• A belief that we put our customer’s needs before our own.
• A belief that we put our staff’s needs before our own.
• Demonstrating sensitivity for the needs of others.

E – Exemplary

• Modeling the Nor-Lea Culture.
• Creating a culture of Innovation.

R – Results Driven

• Demonstrates a focus on results.
• Understands DMAIC and the Nor-Lea Performance Excellence program.

V – Visionary

• Ability to lead the staff courageously.
• A forward thinker.
• Being a change agent.

A – Approachable

• Staff feel comfortable approaching their leader.
• Creating a positive environment.
• Demonstrates an understanding of different personalities.

N – Nurturing

• Actively shows staff appreciation and recognition.
• Encourages staff through coaching and mentoring.
• Actively empowers staff to make decisions in the best interest of patients.

T – Transparent

• Actively informs staff of organizational and departmental status.
• Honest and trustworthy.