Manager of Clinical Admissions bei Volunteers Of America, Utah

Description

Benefits:

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
  • Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage available.
• Employee Referral Program including cash bonuses and paid time off.

Mission

Volunteers of America, Utah provides community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. In alignment with our mission, VOA Utah encourages individuals with lived experience to apply. We recognize that a person’s life experiences can provide firsthand knowledge relevant to being successful in the work that we do.

Position Summary

The Manager of Admissions is accountable for the oversight and direction of admissions at both Cornerstone Counseling Center and Family Counseling Center as well as managing and supporting client access to care at CCC and FCC. Oversight of front office staff at both locations is required, including training and additional support as needed. This position provides direction and training to staff in the provision of behavioral health admission services, including walk-in services, administrative screening, risk assessment, comprehensive evaluations for level of care, crisis intervention, admissions and referrals.

Essential Duties

• Direct the screening of potential clients for admission into treatment services and initiate the comprehensive evaluation process. 
• Develop, implement, and train on policies and procedures related to funding, benefits, and other sources of revenue.  
• Develop, implement, and train on policies and procedures related to contract compliance, service excellence, and data management/analysis for admissions, walk-in admissions and crisis services.  
• Responsible for managing revenue cycle, demonstrating expertise in various funding streams, including Medicaid, private insurance, and county and other grant funding.  
• Manage clinical admissions specialists, front office manager and medical staff. Coordinate and be primarily liaison with prescribers.  
• Coordinate with front office staff to triage incoming assessments, manage scheduling and support in assignment of intakes and assessments. Provide crisis assessment and support as needed for incoming clients or walk-in requests. 
• Coordinate with program leadership closely to communicate about client assignment, admissions volume and caseload capacities.  Communicate with clinical team in assignment of client to clinician caseloads.  
• Attend work as scheduled and arrive at the designated time.   
• Work must be performed on-site due to the need to provide direct client care.  
• Perform intake evaluations/assessments for incoming clients:  
• Determine client needs, including mental health, substance use, case management, medical, employment etc. and refer to appropriate programs. 
• Use admission criteria to make decisions concerning the level of care for treatment using the least restrictive level appropriate. 
• Create the initial person-centered treatment plan for episode of care to include auxiliary programs, primary care screening and monitoring, and MAT referrals. 

Secondary Duties  

• Maintain at least 40% productivity.  
• Oversee file reviews, including internal audits to maintain compliance with licensing and various contracts and support QA efforts in collaboration with Program Director and Division Director of Treatment Services. 
• Support training needs for assessments and other areas as needed.  
• Perform other duties as required.  
• Attend work on a regular and predictable basis. 
• Perform other functions as necessary or assigned. 

Requirements

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

High school diploma or equivalent required and 2 years of social services or homelessness-related experience or any combination of education, experience, and training which provides the following knowledge, skills and abilities: 

• Master’s degree from an accredited college or university in a mental health discipline and Utah licensure as a mental health therapist, with minimum experience of two years post licensure.  
• Possess an active/current licensure status and remain in good standing with the Department of Professional Licensing.  
• Open and willing to learn; teachable. 
• Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public. 
• Willingness to accept supervision and direction. 
• Demonstrated skills in crisis intervention. 
• Must be able to pass Utah-DHS – Office of Licensing background screening and pre-employment drug screen.  

Physical Demands 

• Ability to lift and carry 25 lbs.  
• Ability to move around the facility, interacting with clients for extended periods. 
• Work is generally performed in an office environment.  May entail using a computer for extended periods of time.