Operations Specialist bei Ronald McDonald House Charities of Oregon

Description

Job Title: Operations Specialist

Reports To: Chief Operating Officer

Classification: Regular, Full-Time, Non-exempt

Schedule: Monday - Friday: with the option of working 4x10's

Ronald McDonald House Charities of Oregon & SW Washington is seeking a compassionate and highly organized Operations Specialist to provide vital support to our families and operational team. This full-time role is essential in ensuring a welcoming, supportive, and seamless experience for the families we serve. If you are a detail-oriented individual with a passion for helping others, we encourage you to apply.

Summary

Do you have a knack for organization and a passion for helping others? We are seeking an Operations Specialist to support our team in providing a welcoming and compassionate environment for families in need. This role is a perfect fit for a highly organized individual with a strong eye for detail and the ability to multitask effectively. You will be a key point of contact for families, collaborating with multiple teams to ensure their stay is as seamless as possible. You must be able to communicate on both a highly professional and compassionate level, balancing administrative tasks with the sensitivity required to work with families facing challenging circumstances.

Requirements

Primary Responsibilities

Family Placement Support

• Serve as a key point of contact for daily guest communications in coordination with the Family Placement Manager.
• Meticulously maintain and update the First-Time Guest list to ensure new families receive timely information and dedicated      support.
• Supports a seamless check-in experience by coordinating arrival logistics with Guest Services staff.
• Collaborate with the Guest Services team to ensure the accurate and timely generation of Arrival Notices and invoices for      billing.
• Administer the guest registration software, including the execution of regular security audits to ensure data integrity.
• Support staff development by assisting with training sessions and maintaining up-to-date training materials.

Operations Support

• Manage the third-party billing program, overseeing Medicaid reimbursements and handling the full cycle of denials and      appeals.
• Contribute to tracking key organizational goals and impact measurements by preparing and analyzing operational reports.
• Coordinate the logistics for facility maintenance and improvement projects, ensuring minimal disruption to guest services.
• Ensure regulatory compliance by supporting HIPAA audits and other internal compliance initiatives.

Cross-Functional Support

• Maintain expert proficiency in the guest registration process to provide skilled backup to the Guest Services team.
• Develop a comprehensive working knowledge of the referral and intake process to provide effective coverage for the Family      Placement Manager as needed.
• Actively participate in team meetings to stay current on all organizational policies, procedures, and best practices.