Product Insights and Reporting, Consultant bei Blue Shield of California Group
Blue Shield of California Group · El Dorado Hills, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in El Dorado Hills
Your Role
The Integrated Output Solutions (IOS) team is part of the broader Member Experience Transformation team and is responsible for managing the overall controls, requirements, features, prioritization, and sequencing for creating iterative value and/or enhancements to improve the way Blue Shield communicates with our customers. The Product Insights & Reporting, Consultant will report to the Sr. Manager, Product Management. In this role you will play a pivotal part in ensuring thousands of transactional output templates are adequately managed, fully compliant, the processes are streamlined, and budget commitments are achieved. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
Responsibilities
Your Work
In this role, you will:
- Manage all requirements and processes across stakeholders (group implementation, sales, legal, mandates, compliance, brand, LOB leads, Comms Governance, I&B Operations, IOS) to ensure all ID cards are configured correctly.
- Supports all ID card service enhancements, OE, AEP, Mandate, Workfront/Graphic Layer requests, and Transformational changes, including advising on transformational opportunities to build our future state
- Owns partnership with Communications Governance, Brand, Creative and Legal/Mandates/Compliance to ensure ID card change management consistency
- Facilitate Request Intake for IT-related ID card requests and Custom ID cards requests; drive stakeholder solutioning sessions, gather and document cost impacts and
- Serve as lead liaison across stakeholder groups to align on vendor performance, including incidents and RCAs. Manage day-to-day vendor commitments across stakeholders to ensure all SLAs are met, and any committed actions are closed timely.
- Create MBR/QBR material to highlight vendor outcomes, performance and support all invoicing and budget activities.
- Owns end-to-end reporting across systems, processes, vendors, and teams, to ensure health plan correspondences are delivered as required across the totality of the system, to meet/exceed all contractual and regulatory requirements
- Serve as product owner backup for all critical ID card functions, including executing changes in CDM
- Analyze ID card incidents and/or corrective actions to identify repeat/common impacts to ensure a holistic fix is deployed and no repeat incidents are realized.
- Drive UAT test planning and execution for ID card related projects
Qualifications
Your Knowledge and Experience
Requires a bachelor’s degree or equivalent experience
Requires at least 7 years of prior relevant experience
Expertise in ID Card content and composition management with demonstrated end to end process knowledge, including I&B I&R, Custom card request rules, CDM, and LOS/Compliance rules by LOB and group
Strong experience with transactional output governance and compliance to ensure consistent management of changes and adherence to regulatory requirements
Proven track record to work cross-functionally with operations and technology teams
Strong process optimization skills to enhance efficiency, accuracy and scalability
Highly skilled in incident analysis, corrective action and resolution
Excellent communication and stakeholder management skills
Experience with agile methodologies and enterprise reporting systems
Experience with Smart Communications, Salesforce and Pega platforms preferred
About Company
About Blue Shield of California
As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.
At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.
To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.
Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!
Our Values:
- Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
- Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
- Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.
Our Workplace Model:
At Blue Shield of California and the Ascendiun Family of Companies, we believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility. As we continue to evolve our workplace model, our focus remains on creating spaces where our people can connect with purpose – whether working in the office or through a hybrid approach – by providing clear expectations while respecting the diverse needs of our workforce.
Two Ways of Working:
- Hybrid (Default): Work from a business unit-approved office at least two (2) times per month (for roles below Director-level) or once per week (for Director-level roles and above). Exceptions:
o Member-facing and approved out-of-state roles remain remote.
o Employees living more than 50 miles from their assigned offices are expected to work with their managers on a plan for periodic office visits.
o For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.
- On-Site: Work from a business unit-approved office an average of four (4) or more days a week.
Physical Requirements:
Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
Please click here for further physical requirement detail.
Equal Employment Opportunity:
External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
