Client Success Delivery - Specialist bei Ansira

The Client Success, Print Fulfillment Specialist is responsible for the daily delivery and execution for assigned client accounts, including execution for all print fulfillment, orders, and project management in a fast-paced environment. This role will manage all aspects of assigned technical and creative projects, including project planning, fact -finding, execution, timing, functionality, troubleshooting, quality, and cost. The Client Success Specialist will learn to demonstrate a deep understanding of Ansira’s product and service offerings and share examples and case studies that will help support the client’s objectives.

We are looking for dedicated, high caliber professionals who are smart and energetic, have a positive attitude and take pride in their work. Team players with excellent project management and communication skills who thrive in an exciting, ever changing environment, come join us!

Experience

Bachelor’s degree or equivalent experience, in marketing, advertising, or a related field

3+ years of advertising, client management, or project management in a SAAS environment preferred

Previous print production and/or print fulfillment experience preferred.

 

Responsibilities

 

• Responsible for ongoing day-to-day client deliverables on assigned accounts
• Responsible for execution for all print fulfillment, orders, and management on assigned accounts 
• Manage all aspects of assigned technical and creative projects, including project planning, fact -finding, execution, timing, functionality, troubleshooting, quality, and cost
• Provide problem recognition, research, isolation, and resolution steps with Manager support.
• Work closely with cross-functional departments to set project expectations, priorities, and deadlines and effectively communicate client requests, concerns, and feedback to internal teams
• Responsible for updating and maintaining client training and knowledge documentation
• Demonstrate a deep understanding of Ansira’s product and service offerings and share examples and case studies that will help support the client’s objectives
• Attend and participate in client calls, manage status reports and provide meeting minutes.
• Able to identify issues, report and oversee to resolution with Manager support

 

Requirements

 

• Print production and/or print fulfillment experience preferred.
• Excellent project management and communication skills
• Detail-oriented with strong troubleshooting, analytical, and problem-solving abilities
• Strong interpersonal skills, ability to work with cross-functional teams
• Ability to thrive in a fast-paced, changing environment
• Must be available for a flexible work schedule to accommodate clients on advertising deadlines
• Excellent organizational skills
• Must possess a strong work ethic, be self-motivated and have a team player mentality
• Ability to manage multiple projects in a fast-paced environment
• Must be thoroughly computer literate and able to learn new software and applications quickly
• Some travel required

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