Saturday Registration Specialist bei Seward Community Health Center

We are seeking a driven and enthusiastic person who: 

• Wants to expand your professional experience and earn a side income
• Enjoys working with people of all ages (newborn to 103).
• Is comfortable helping diverse patients with professionalism and enthusiasm
• Independently adapts to changing priorities and circumstances with “grace under pressure”
• Can learn and navigate new software with ease
• Can provide excellent communication with our patients and staff
• Wants to be part of a team that’s working to meet patients where they’re at

You’ll love Seward Community Health Center! 

SCHC is a federally qualified health center. We welcome anyone in need of quality, affordable healthcare by providing integrated, patient-centered primary care for a variety of illnesses and conditions for the entire family. SCHC is the leading provider of healthcare services in the Eastern Kenai Peninsula, with passionate, dedicated staff who work daily to help increase access to services for our community members. We are seeking to hire additional staff to enable the clinic and expand our hours and services to make our community and SCHC a better place to live and work.  

Essential Duties and Responsibilities 

• Greets, screens and schedules patients with empathy and respect, accurately perform registration and check-out to ensure patient workflow is optimized.
• Serves as a liaison between patients, providers and staff; primarily responsible for directing all incoming calls made to SCHC
• Independently ensure optimal customer service to patients, staff and community members in accordance with state and federal regulations, organizational policy, and accreditation/compliance requirements
• Communicate pertinent patient information to other members of the care team as needed, including referring them to the Clinic or Urgent Care if further needs are established
• Maintains oversight and tidiness of lobby and entrance area and provides aid to patients/visitors seeking information or assistance
• Prepares for next day with tasks such as printing appointment list, preparation of needed paperwork for appointments, and confirming appointments
• Negotiates payment from patients, helps them set up an agreeable payment plan or refers them to the O & E Coordinator for screening to determine eligibility for financial assistance.
• Maintains compliance with HIPAA guidelines and discrepancy when handling patient information
• Ensures that cash is secured and deposited into safe at end of day. 
• Performs other related duties as assigned.

Compensation & Qualifications: 

• $20/hr- High School Diploma and Two years of customer service experience required
• $22/hr - Two years working experience as a registration specialist preferred
• $23-27/hr Candidates with relevant work experience and a Medical Administration, Medical Billing, or Medical Coding certifications are preferred

Knowledge and Abilities  

• Professionalism and Best Practices in customer service
• Strong communication and people skills
• Commitment to our mission of serving patients of all ages and socio-economic status regardless of ability to pay with particular concern for those in targeted, under-served populations 
• Commitment to culturally sensitive patient involvement in their own health care decision-making
• Ability to work independently and use good judgment in prioritizing work demands and managing time in a busy environment 
• Ability follow SCHC policies, procedures and directives from the clinic and work team
• Ability to listen and communicate effectively using verbal, written and electronic formats