Patient Access Lead/Trainer bei Regional West Medical Center

About the Role:

The Patient Access Lead/Trainer at Regional West Medical Center (RWMC) plays a pivotal role with the patient access team. This position is responsible for supporting the Clinics, Admitting and Scheduling areas and reports directly to the Manager of Patient Access for daily operational issues. The role requires close collaboration with clinical and administrative departments to optimize patient flow and improve overall patient experience. 

Minimum Qualifications:

• High school diploma or equivalent; Associate’s or Bachelor’s degree in healthcare administration or related field preferred.
• Minimum of 3 years experience in patient access, registration, or healthcare administration.
• Demonstrated experience in training or leading teams within a healthcare setting.
• Strong knowledge of healthcare insurance processes, patient registration systems, and regulatory compliance.
• Proficiency with electronic health record (EHR) systems and patient access software.

Preferred Qualifications:

• Certification in healthcare access management or training (e.g., Certified Healthcare Access Associate - CHAA).
• Experience working in a hospital or large medical center environment.
• Advanced skills in data analysis and reporting to support operational improvements.
• Excellent interpersonal and communication skills tailored to diverse healthcare teams.

Responsibilities:

• Design, implement, and update training materials and programs for new and existing patient access staff.
• Collaborate with management and other departments to identify workflow improvements and implement best practices.
• Maintain accurate records of training activities, staff competencies, and operational metrics.

A conditional job offer is contingent upon successfully passing a pre-employment drug test and background checks. A Physical Capacity Profile may be required for some positions.