Operations Manager – Behavioral Health & Developmental Medicine bei The Nemours Foundation
The Nemours Foundation · Wilmington, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Wilmington
Primary Function: This position is responsible for providing operations management for the Departments of Developmental Medicine, Psychiatry, Neuropsychology and Psychology. This entails providing leadership, organization, planning, direction, and coordinated administration to the operational aspects of the assigned departments. This position exists to support the Administrative Director of Behavioral Health and Developmental Medicine and the Division Chiefs. The Operations Manager plays a lead role in operations improvements by functioning as an analyst, facilitator and/or project manager as required; ensures that improvements are made in operational practice to improve the quality of care provided through resources utilization, operational assessments and productivity management; collaborates and communicates with key members of the Practice and Organization as well as outside organizations, maximizes efficiencies through consistent policy application; provides oversight and/or direction to department supervisors; provides input in the development of the operation and capital budget for the department; is responsible for ensuring excellence in customer service in all areas.
Essential Functions:
2. Quality Assurance and Improvement
3. Provide oversight and/or direct supervision to Behavioral Health and Development administrative support staff.
4. Customer Service and Satisfaction; Service Excellence
5. Investigate, document, and respond to customer complaints to identify opportunities to improve operational processes, quality of care, and patient satisfaction.
6. Monitor/ensure compliance of department personnel, financial, and administrative policies.
7. Embrace and consistently demonstrate Nemours Core Values. Create and support an environment that fosters teamwork, respect, cooperation, accountability, and trust.
8. Perform other duties as required or assigned. |
No more than 5 to 7 |
Job Requirements:
Bachelor's degree required
5 plus years of job related experience
Behavioral health experience preferred strongly preferred. Experience with behavioral health payor contracts and insurance knowledge preferred
Company
Nemours Children’s Health is an internationally recognized children’s health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children’s hospitals — Nemours Children’s Hospital, Delaware and Nemours Children’s Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. DuPont Trust, as well as other income.
As one of the nation's premier pediatric health systems, we’re on a journey to discover better ways of approaching children’s health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child’s world a place to thrive. It’s a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.
Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.
To learn more about Nemours Children’s and how we go well beyond medicine, visit us at www.nemours.org.