Customer Service Representative bei Evergreen Plumbing & Mechanical

Who We Are

At Evergreen Plumbing & Mechanical, we keep growing because we hire the best. You've probably seen our trucks around Salem and the surrounding areas, but what you don't know is what it feels like to be part of a team like this:

• To be appreciated when you don't cut corners.

• To have customers request you by name because they trust your service.

• To experience the encouragement of ongoing training and professional development.

• To build a fulfilling career, not just another job.

People join us looking for work but stay because they find opportunity, growth, and a place they're proud to call home.

Why Choose Evergreen

• Competitive Pay – Starting at $22 per hour plus performance bonuses.

• Full Benefits, 100% Paid – We cover health, dental, vision, life, short-term and long-term disability for you.

• Work-Life Balance – Paid vacation, sick leave, and holidays.

• 401(k) with Match – Company contribution to your retirement plan.

• Paid Training – Including travel for training and ongoing development opportunities.

Our Core Values

• Integrity in every interaction

• Excellence in service and workmanship

• Accountability to our customers and teammates

• Growth through learning and innovation

• Community commitment and teamwork

The Big Task

You will be the first point of contact with our customers, turning incoming calls into booked service appointments while delivering a professional, personable experience that reflects our values.

Key Responsibilities

• Convert incoming customer calls into scheduled service appointments.

• Deliver call scripts with clarity, professionalism, and authenticity.

• Build rapport with customers, resolving concerns and encouraging repeat business.

• Maintain accurate customer information in the database.

• Support company reputation by handling complaints quickly and favorably.

• Partner with dispatch and management for smooth scheduling.

• Participate in training sessions to continually grow skills and improve results.

• Contribute to outbound calling efforts to maximize booked calls.

Competencies for Success

• Proven track record in customer service.

• Strong communication skills: both verbal and written.

• Ability to type accurately and navigate phone/computer systems.

• Highly organized with excellent follow-through.

• Empathetic, trustworthy, and able to build customer confidence.

• Thrives in a fast-paced, team-driven environment.

• Motivated, adaptable, and optimistic attitude.

What We're Looking For

If you're excited by the idea of helping customers, enjoy working in-office in a supportive environment, and want to be part of a growing company where your contributions matter, this may be the career move for you.

Learn more about us at evergreen-plumbing.com. Ready to apply? Submit your application and let's start building your future together.