Customer Support Specialists- Part Time bei Deseret Mutual Benefit Administrators

DMBA (Deseret Mutual Benefit Administrators) is a non-profit organization that administers benefits for companies who are owned or affiliated with The Church of Jesus Christ of Latter-day Saints.

We're looking for multiple part-time team members who want the best of both worlds, balancing work with home life. This role is a great fit for someone who enjoys serving others, wants to earn extra income, and values the flexibility to keep family and personal priorities at the forefront. If you're dependable, positive, and motivated to help people, we'd love to have you on our team!

Introduction Are you looking for meaningful part-time work that fits your life? DMBA's Member Services department is excited to be hiring multiple part-time Customer Support Specialists! In this role, you'll make a real difference by helping our participants over the phone with provider-related questions and transactions.

At DMBA, we support the health and financial benefits of organizations of The Church of Jesus Christ of Latter-day Saints, and we take pride in providing exceptional service to every participant, provider, and employer we work with. If you're looking for a flexible role where you can balance work and home life while being part of a supportive team, we'd love to have you join us.

Exciting Work Opportunity

We're looking for enthusiastic team members to deliver exceptional support through phone and email while building valuable knowledge in employee benefits. This experience can open doors to future growth and advancement within our organization.

Why You'll Love This Role:

• Remote flexibility - work from home with only one monthly onsite meeting at our Salt Lake City office.
• Comprehensive training - a 12-14-week training program designed to set you up for success, starting with one week onsite training followed by virtual classroom training via Teams.
• All equipment provided - we'll ensure you have everything you need to thrive.
• Part-time schedule - 18-19 hours per week, perfect for balancing work and life.
• Competitive Pay - $21.37 per hour.
• One year contract - We're seeking a candidate for a one-year contract, with strong potential for extension based on your contributions and the company's priorities.

If you're passionate about customer service and ready to grow your career, we'd love to hear from you!

What Makes You a Great Match:

• You bring professionalism and respect to every interaction.
• You stay calm, patient, and positive, even when navigating difficult conversations.
• You're organized, proactive, and ready to take the initiative.
• You value teamwork and relationships, and you build trust through integrity and accountability.
• You're passionate about making a difference while balancing work and home life.

Skills & Talents, We Value:

• Genuine passion for delivering exceptional customer service.
• Strong problem-solving skills and ability to handle challenges with grace.
• Excellent attention to detail and follow-through.
• Self-motivated, dependable, and able to work independently.
• Strong listening and communication skills.

Minimum Requirements:

• High school diploma or equivalent
• Basic computer skills and comfort using technology
• Proficiency in spoken and written English
• Must be a Utah resident and live within 2 hours of Salt Lake City

Preferred Qualifications:

• Previous experience in a customer service call center or phone-based support role