Senior Analyst, Documentary Credits bei LBG

End Date

Sunday 05 October 2025

Salary Range

£32,395 - £34,100

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

A full time role based in Birmingham

Job Description

• JOB TITLE: Senior Analyst, Documentary Credits - Client Operations - Trade Services
• SALARY: £32,395
• LOCATION(S): Colmore Row, Birmingham.
• HOURS: Full Time 35 hours
• WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week or 40% of your time at our Birmingham office. Initially there will be an accreditation period of approximately 12 weeks, whilst undertaking training. The expectation would be for 100% office attendance during this period, and following successful accreditation the 40% hybrid workstyle would apply.

About this Opportunity

This is an outstanding opportunity at Lloyds Banking Group for a Senior Analyst within the Trade Services Documentary Credits product. We're acclaimed in the industry for being digital pioneers in the trade space and continue to lead the way in identifying opportunities to improve client service through digitalisation. This role stands out as it combines the chance to work within a world-class financial institution while contributing to innovative and ambitious projects.

You'll be part of a dynamic team that thrives on collaboration and excellence, ensuring that our quality standards are not just met but exceeded. We're committed to fostering a supportive and inclusive environment where your professional growth is a priority.

At Lloyds Banking Group, we're passionate about a clear purpose - to help Britain prosper. Supporting our clients to trade internationally is integral to this. Whether it’s a small business entering the export market or a global corporate supporting sophisticated supply chains, our Trade Services team is there every step of the way.

As a Documentary Credits Senior Analyst for Trade Services, you’ll make a meaningful impact and grow whilst supporting and servicing Lloyds Trade customers delivering outstanding customer service that meets the highest standards of accuracy and compliance.

Key accountabilities

• Delivery of excellent customer service in a fast-paced environment - serving as the primary point of contact for clients and internal colleagues, providing timely updates on transactions, and offering technical support to clients.
• Review and process a variety of demanding processes and technical tasks with precision and good judgment, while ensuring adherence to all group-specific policies and procedures.
• Perform detailed checks on complex technical transactions, ensuring accuracy and compliance.
• Maintain an in-depth understanding and application of Anti Money Laundering procedures relevant to trade services.

Why Lloyds Banking Group

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too…

What you’ll need

• Excellent customer service skills. Both written and verbal.
• Attention to detail
• To demonstrate sound judgement.
• Stakeholder management skills.

And any experience of these would be really useful

• Anti money Laundering
• Knowledge of TI+ and Pega
• A working knowledge of trade products, specifically Documentary Credits, including knowledge of Uniform Customs and Practice for Documentary Credits v 600

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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