Program and Planning Clerk III - Parks and Roads Services bei City of Edmonton

Are you a detail-oriented individual with a knack for numbers and a passion for helping people? The City of Edmonton's Parks and Roads Services is looking for a dedicated Program and Planning Clerk to join our team. In this dynamic role, you'll be the backbone of our Program and Planning section, providing essential administrative and financial coordination. You will play a key part in ensuring our parking programs run smoothly by handling financial reconciliations, processing transactions, and delivering top-notch customer support via phone and email. This is a fantastic opportunity for someone who thrives working independently, can juggle competing priorities, and is committed to financial accuracy and excellent service.

This position is pivotal in supporting the Program and Planning team within Parks and Roads Services, which is part of City Operations. As the Program and Planning Clerk, you’ll split your time between critical financial responsibilities and direct customer service. On the financial side, you will prepare revenue reconciliations, process refunds and credit memos, and generate essential monthly reports. Equally important is your role as a Customer Service Representative, where you will address resident inquiries about parking programs and services, manage shared email accounts, and administer digital parking permits and application updates. You will need strong investigative skills to resolve issues like overcharges or refund claims while strictly adhering to established policies and procedures. This is a full-time, permanent position.

What will you do?

Financial Administration and Reconciliation:

• Perform daily reconciliation of funds and mobile parking transactions, investigating and documenting any discrepancies

• Process refunds via TDMS or cheque requisition and issue credit memos as required for audit purposes

• Generate and prepare monthly financial reports for Corporate Accounting and assist with month-end and year-end accruals

• Coordinate vendor purchase orders, monitor invoice status, ensure accuracy of payment amounts, and manage accounts receivable and payable requirements

Customer Service and Program Support:

• Serve as the primary contact for residents seeking assistance with parking programs and services via phone and email.

• Manage shared email accounts and phone interactions for the Program and Planning area

• Investigate EPark session inquiries, liaising with internal City partners as needed

• Administer digital parking permits, license plate changes, and other mobile application updates for all parking programs

• Explain and interpret complex parking policies and programs to the general public

• Effectively manage difficult or challenging customer interactions and redirect them to appropriate City departments (e.g., bylaw ticket administration) when necessary

• Completion of the 12th school grade (or GED), including business subjects with an emphasis on general office practices, OR completion of an appropriate certificate program from an approved business school/college

• A minimum of two (2) years of customer service and administrative experience with an emphasis on financial reporting

Assets:

• Knowledge of basic accounting principles

• Understanding of City cash reconciliation procedures and daily reporting

• Experience with Google Suite (e.g., Sheets, Docs, Drive)

• Experience in investigating and resolving customer inquiries

Skills required for success:

• Strong attention to detail and a commitment to maintaining financial accuracy in reports and reconciliations

• Excellent customer service, communication (verbal and written), and interpersonal skills to effectively manage telephone and email interactions, including dealing with challenging conversations

• Demonstrated investigative and problem-solving skills to independently resolve customer inquiries, such as refund requests or account overcharges, and identify discrepancies in financial reports

• Proven ability to work independently, prioritize multiple tasks and competing tasks, and manage time effectively

• Ability to work within established policies and procedures and understand when to escalate issues to a supervisor

• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)

• Embracing a culture of equity, diversity, reconciliation, and inclusion

The City of Edmonton values applicants with a diverse range of skills, experiences, and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected]. Learn more about our benefits https://bit.ly/COEbenefits

 Up to 1 permanent full-time position 

Hours of Work: 33.75 hours per week 

Salary Range: $29.432 - $36.905 (Hourly); $51,841.830 - $65,017.380 (Annually)

Talent Acquisition Consultant: AM/VH

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.