Operations Project Manager (TS/SCI with Poly Required) bei GCI

GCI embodies excellence, integrity and professionalism. The employees supporting our customers deliver unique, high-value mission solutions while effectively leverage the technological expertise of our valued workforce to meet critical mission requirements in the areas of Data Analytics and Software Development, Engineering, Targeting and Analysis, Operations, Training, and Cyber Operations. We maximize opportunities for success by building and maintaining trusted and reliable partnerships with our customers and industry.

At GCI, we solve the hard problems. As an Operations Project Manager, a typical day will include the following duties:

JOB DESCRIPTION

This position is responsible for planning, monitoring and delivery of IT related customer focused projects within a large infrastructure environment.  The candidate will work closely with various systems engineering, infrastructure, and technical operations teams, as well as the customer to assess requirements, coordinate resources and deliver projects for our customer. The Project Manager must possess strong organizational, leadership, written and verbal communication skills while having the ability to articulate highly technical and complex project requirements to both customers and internal teams. converse, collaborate, and generate and validate requirements with our cross functional team of engineers, data scientists, analysts and other senior level technical staff.

QUALIFICATIONS

• Bachelor’s Degree in a related technical discipline, or the equivalent combination of education, technical training, or work/military experience
• Minimum 8 years of related experience, including supervisory experience

REQUIRED KNOWLEDGE/SKILLS

• Understanding of IT infrastructure elements and technical exposure in key technologies e.g. Windows, Linux, NiFi, Storage, Oracle, Greenplum, Hadoop, HPCC, and Elastic Search.
• Experience validating requirements with cross functional teams of engineer, data scientists, analysts and other senior level technical staff
• Ensure that IT services are delivered in accordance with agreed-upon service level agreements (SLAs) and key performance indicators (KPIs)
• Ensure that IT systems and applications are secure and compliant with relevant regulatory requirements, industry standards, and organizational policies
• Maintain accurate and up-to-date documentation of IT systems, applications, and processes, and ensure that knowledge is transferred to team members and discoverable by team members
• Manage relationships with vendors, including contract management, issue escalation, and past performance
• Participate in budgeting and cost management activities, ensuring that O&M costs are controlled and aligned with business objectives
• Effective management skills, including the ability to manage multiple tasks simultaneously
• Excellent administrative and organizational skills
• Strong leadership skills and experience managing teams of >10 FTEs
• Outstanding customer focus and service skills

DESIRED KNOWLEDGE/SKILLS

• Professional certification (PMP) preferred

KEY RESPONSIBILITIES

• Manage the daily activities of the O&M team, ensuring that IT systems and applications are running smoothly and efficiently
• Coordinate the orchestration of routine maintenance tasks, such as backups, patching, and troubleshooting, to ensure high availability and performance of IT systems and applications. This includes leading the Weekly IPD Tag-Up and board
• Lead the incident management process, including identifying, analyzing, and resolving IT-related incidents, such as outages, errors, or security breaches
• Identify and resolve underlying problems that may be causing recurring incidents, and implement preventive measures to minimize future occurrences
• Oversee the change management (RFC) process, ensuring that changes to IT systems and applications are properly assessed, approved, implemented, and verified
• Provides technical, administrative, and operational management of assigned project tasks including contract and subcontractor management. Specifically,
  • Function as the Infrastructure Operations Manager with specific responsibilities in the following areas:
    • Infrastructure Planning
      • Capture Infrastructure Requirements-
        • Facilitate communications to operations staff
        • Sponsor priorities 
        • Security Evaluations 
        • User issues/needs to operations staff 
        • Technical direction/standards
        • Provide detailed operations reporting 
        • Solicit/summarize staff observations
        • Recommend Improvements-
        • Input to initial grouping and scope development 
        • Input/participate in providing sponsor recommendations
      • Project Management/Systems Engineering
        • Implement Improvements-
          • Support project lifecycle tasks
          • Support deconflicting project resources
          • Establish criteria for transition to operations
          • Participate in post project evaluation
        • Manage Operations
          • Deliver and Support-
            • Oversee operations staff and define and oversee operations processes
            • Change/configuration management
            • Inventory Management 
            • Oversee Network/system maintenance
          • Supervises assigned staffing
          • Participates in the development of technical project plans, proposals, reports, and task order and administrative reporting
          • May also perform high level technical services on assigned tasks
          • Conducts planning and provides recommendations to client on task workload
          • Attends customer meetings and may serve as primary liaison
          • Interacts with vendors, other agencies, and other client staff on behalf of the client
          • Coordinates development of deliverables and products
          • Ensures quality assurance of project deliverables
          • Maintains current knowledge of relevant technology as assigned
          • Participates in special projects as required

A candidate must be a US Citizen and requires an active/current TS/SCI with Polygraph clearance. 

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans