AI/Tech - Client Success and Sales Lead bei Cactus Communications Services Pte. Ltd.

Job description:

Cactus Life Sciences partners with the global biopharma industry to drive innovation and elevate patient outcomes through agile, science-driven medical communications. We transform complex data into actionable insights, bridging the critical gaps between research, decision-making, and real-world healthcare impact. We are seeking an experienced Client Success & Sales lead who can strengthen client relationships and drive growth.

 

We are a remote-first organization, and we embrace an "accelerate from anywhere culture". You may be required to travel based on business requirements or for company/team events. 

Job responsibilities:

Sales & Business Development (AI / Tech)

• Conduct executive-level presentations and demos to medical affairs leaders across US and European pharma/biotech companies
• Manage complete sales cycles from initial interest through contract negotiation, navigating complex pharmaceutical procurement processes

Client Success & Relationship Management

• Partner with SVP, Client Services to develop integrated technology-and-service propositions and identify expansion opportunities
• Build and maintain strategic relationships within target pharma organizations including procurement and technology teams

Market Intelligence & Strategy

• Gather market intelligence on client needs, competitive pressures, and workflow challenges
• Provide strategic insights to AI and Product teams for solution development and enhancement

Cross-Functional Collaboration

• Collaborate with Client Service, BD, and other teams for lead generation and seamless client experiences
• Support implementation planning and coordinate cross-functional strategic opportunities

Success Metrics

• Achievement of Sales targets, pipeline management and lead generation for AI / Technology solutions
• Quality inputs to AI and Product teams based on market intelligence
• Effective collaboration with Client Service and BD teams

#LI-Remote

Qualifications and prerequisites:

• Experience: 5-8 years in sales/client success within pharmaceutical services or technology
• Industry Knowledge: Deep understanding of pharmaceutical business models and medical affairs functions
• Relationships: Existing network within pharma medical affairs organizations preferred
• Skills: Strong presentation, negotiation, and relationship-building capabilities
• Track Record: Proven success in both technology and service sales environments
• Collaboration: Demonstrated ability to work effectively with cross-functional teams including client service and delivery

Benefits of this role:

• Annual leaves, public holidays, personal days, and a special day off for your birthday
• Supportive leave options including maternity, paternity, and sabbatical opportunities
• Comprehensive health coverage for you and your family, including dental and vision care
• Holistic wellness support with access to medical, mental health, and specialist care
• Financial security through life assurance and income protection
• Retirement savings plan with employer contributions and flexible options
• Company-provided mobile phone to keep you connected
• Reimbursement for travel and business-related expenses

Application process:

Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, two to three interview rounds with the hiring managers and peers, and HR interview round.

 

Equal Opportunity

 

Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.

 

Accelerating from Anywhere

As a remote-first organization, these are essential attributes we look for in all our candidates.

• Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.
• Documenting work that brings everyone on the same page.
• Maturity to choose between synchronous and asynchronous collaboration.
• Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.

About Us:

At Cactus Life Sciences (cactuslifesciences.com), we believe the future of medical communications lies at the intersection of science, technology, and human connection. Headquartered in Princeton, New Jersey, with teams in Switzerland, the United Kingdom, India, and Japan, we help biopharmaceutical organizations redefine scientific exchange—leveraging AI, automation, and innovation while keeping patients at the heart of everything we do.

Our expertise spans medical strategy, scientific content development, and medical education across therapeutic areas and the product lifecycle. By blending scientific rigor, agile operational models, and future-ready technologies, we partner with medical affairs teams to catalyze their transformation, adapt to a changing landscape, and drive meaningful outcomes for healthcare communities worldwide.

 

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