Customer Experience Associate bei Army and Air Force Exchange Service
Army and Air Force Exchange Service · Fort Wainwright, Vereinigte Staaten Von Amerika · Onsite
- Junior
- Optionales Büro in Fort Wainwright
Job Description
Job Description:
As a Customer Service expert, you are the face of what we stand for. You will help our customer feel the difference in their Exchange shopping experience by providing a frictionless experience while assisting customers with refund/exchanges, questions and complaints. You’ll help customers feel welcomed and become a multitasking superstar – starting conversations, making connections, and efficiently serving each customer will be your expertise.
We offer flexible scheduling, medical, dental, life and disability insurance, vacation/sick leave and a 401K plan to qualifying associates. You’ll also have access to the installation and its facilities. As well as status as an employee of the DoD.
So, what can you expect as a Customer Experience Associate – Customer Service Expert at the Exchange?
As a Customer Service expert, you are the face of what we stand for. You will help our customer feel the difference in their Exchange shopping experience by providing a frictionless experience while assisting customers with refund/exchanges, questions and complaints. You’ll help customers feel welcomed and become a multitasking superstar – starting conversations, making connections, and efficiently serving each customer will be your expertise.
We offer flexible scheduling, medical, dental, life and disability insurance, vacation/sick leave and a 401K plan to qualifying associates. You’ll also have access to the installation and its facilities. As well as status as an employee of the DoD.
So, what can you expect as a Customer Experience Associate – Customer Service Expert at the Exchange?
- Greet every customer with eye contact and smile in your authentic way.
- Help customers by following the proper procedure for returning/exchanging merchandise with grace and ease, assuming best intentions and apologize for inconvenience.
- Responsible for multiple self-checkout registers while driving outstanding customer experience through proactive and customer focused actions and exceptional service. May assist with regular checkout stations as needed.
- Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer.
- Ensure customers have an extraordinary experience while shopping.
- Complete transactions accurately and efficiently while engaging customers in appropriate conversation.
Employment Category
Regular Part Time
Job Tier
0
Job Qualifications
Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Supervisor
No
Facility Name
WAINWR M/S
Salary Minimum
$15.00
Salary Maximum
$23.80
Exchange Location
United States - Alaska - Fort Wainwright
