Concierge bei Scully Company

Description

Title: Concierge

Supervisor: Concierge Supervisor

Status: Non-Exempt

Position Overview:

The concierge serves as the resident’s liaison for apartment community services. Assists the residents regardless of whether inquiries concern apartment community or off-premise attractions, facilities, services, or activities. Also knows how to provide concise and accurate directions. Makes reservations and obtains tickets for, the theatre, or special events.

Specific Responsibilities:

• Develops a strong knowledge of the community’s facilities and services surrounding it.
• Provides guest with information about attractions, facilities, services, and activities in or outside the property.
• Makes resident reservations for forms of transportation when requested.
• Makes guest reservations for the theatre and other forms of entertainment when requested. Obtains necessary tickets and provides directions to facilities.
• Organizes special functions as directed by management.
• Coordinates resident requests for special services or equipment with the appropriate department.
• Contacts residents periodically to ascertain any special needs.
• Handles resident complaints and solve problems to the degree possible.
• Assist Concierge Supervisor with training as needed.
• Ensure customer needs are met: provide directions; suggestions for restaurants.
• Greet residents in a friendly and courteous manner.
• Coordinate special events or special projects as assigned.
• Provide information on the geographical area. Suggest site-seeing locations and arrange tours.
• All other duties as assigned by Concierge Supervisor and or Community Manager.

Requirements

Education and Experience:

• Associates Degree preferred
• At least 2 years of experience in the position or equivalent work experience in Concierge Services.
• Minimum of two years sales experience.

The Scully Benefit:

Above all else, Scully offers an incredible family business culture that continues to win awards year after year. Join a team where your growth, well-being, and work-life balance truly matter.

Benefits We Offer:

• Competitive salary plus additional merit opportunities
• Medical, Dental, and Vision Insurance (comprehensive coverage for you and your family)
• Employer-paid Life Insurance and Long-Term and Short-Term Disability
• 401(k) with Employer match to help you plan for your future
• Paid Time Off (PTO) and Paid Holidays
• Employee Housing Discount
• Tuition Assistance and ongoing training opportunities
• Parental Leave 
• Healthcare & Dependent Care Flexible Spending Accounts (FSA)
• Pet Insurance to keep your furry family healthy

We are a proud Equal Opportunity Employer

#SC221