Resident Account Coordinator bei Living Legends Health

Resident Account Coordinator

STARTING RATE: ($21.00 - $22.00/hr., depending on experience) 

SHIFT: Full-Time, Days

JOB DESCRIPTION:
Oversee attorney/collection process/referral and Medicaid pending, assist facility Business Office

RESPONSIBILITIES:

• Prepare and send monthly invoices for assigned facilities.
• Follow up with calls and letters for assigned facilities in conjunction with the Business Office.
• Collect delinquent accounts by establishing payment arrangements with patients in conjunction with the Business Office.
• Monitor payments and promises in conjunction with the Business Office
• Follow up with patients when payment lapses occur in conjunction with the Business Office.
• Assist supervisor to utilize collection agencies and attorney to collect on accounts.
• Assist supervisor to initiate claims against estates by monitoring deaths and unpaid accounts; inform the director and attorney to act on probate and estate issues; follow-up with clerk of court.
• Support Business Office Manager (BOM) in all aspects.
• Assure that the BOM completes and reconciles resident Trust on a monthly basis.
• Assure that the BOM and Medicaid Agency/Attorneys are conducting the Medicaid Application process appropriately and timely. Assure the completion of the Medicaid recertification is filed and followed through.
• Monitor to ensure that the BOM is aggressive in applying for rep payee.
• Monitor timely refunds of both resident Trust and room & care accounts.
• Maintain regular communication with the Business Office to assure that the problem accounts are immediately addressed.
• Assure that the organization collection policy & procedures are being followed.
• Determine and refer accounts to collections and attorneys and monitor their effort.
• Prepare and recommend write-off accounts for supervisor’s approval.
• Audit the facility files for completeness.
• Conduct monthly A/R review with the Administrator and BOM on private pay and Medicaid Pending accounts in conjunction with AR Director/Assistant AR Director.
• Maintain work operations by following policies and procedures; reporting compliance issues.
• Maintain quality results by following standards.
• Update job knowledge by participating in educational opportunities.
• Maintain a good knowledge base on using Point Click Care, Excel, Word,…
• Serve and protect the organization by adhering to professional standards, policies and procedures, federal, state, and local requirements, and DOH standards.
• Enhance billing department and the organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• File and/or scan daily to maintain an organized work area.

REQUIREMENTS:

• 4-year college degree or a minimum of 2 years' experience as a BOM in a nursing home with a combination of continued education and related work experience
• Knowledge of nursing home business office responsibilities a plus
• Ability to work with others to resolve account issues
• Willing to train an ambitious candidate who is very organized, analytical, resourceful, self-motivated, detail-oriented, and communicates well verbally and in writing
• Demonstrate organizational ability; creative, self-motivated, legally compliant, focused, productive, detail-oriented, documentation skilled, analytical, good math skills, resolve conflict, manage time, and communicate well