Certified Medical Assistant (CMA) or LPN bei undefined

Pain Management Medical Assistant/ Licensed Practical Nurse Job Description

 Position: Pain Management Medical Assistant / Licensed Practical Nurse
 Location: Dahlonega, Cumming, Dawsonville
 Job Type: Full-Time
 Reports to: Krista Dailey

Job Description

The Certified Medical Assistant (CMA) / Licensed Practical Nurse (LPN) in Pain Management plays a vital role in supporting physicians and advanced providers in delivering compassionate, efficient, and high-quality care to patients managing chronic or acute pain. This role includes a blend of clinical duties, administrative responsibilities, and patient education. The ideal candidate demonstrates empathy, attention to detail, and thrives in a fast-paced, patient-centered environment.

Key Responsibilities

Administrative Duties

• Handle all voicemails, complete daily tasks, and respond to intramail messages throughout the day and communicate professionally
• Schedule patient appointments and procedures
• Send internal tasks to appropriate departments
• Document all phone communications using chart notes
• Maintain updated and complete medical records (medications, allergies, social history, past medical/surgical history)
• Order procedures, imaging, and physical therapy as directed and fax to appropriate facility
• Request cardiac clearance for procedures
• Fax referrals to outside specialists and coordinate follow-up
• Document faxed communications and record requests in the sticky note section of the EMR
• Request and follow up on medical records from previous or current providers
• Ensure MIPS (Merit-based Incentive Payment System) requirements are complete for each patient
• Organize and restock clinical and office supplies

Clinical Duties

• Greet, room, and prepare patients for appointments
• Take and record accurate vital signs and patient histories
• Assist with pain management procedures (i.e., Trigger point injections, Joint/spinal injections, Toradol injections, Botox Injections)
• Read and record UDS (Urine Drug Screens) results and send out for further testing when applicable
• Provide pre-procedure and post-procedure instructions
• Educate patients on treatment plans, medications, and care guidelines
• Assist in maintaining a clean and organized clinical environment
• Ensure HIPAA compliance and protect patient confidentiality
• Assist in patient mobility and positioning as needed
• Update charts and documentation with accuracy and in real time

Professional Competencies

• Consistently reliable in attendance, follow-through, and fulfilling responsibilities without reminders
• Maintains confidentiality, follows ethical guidelines, and demonstrates honesty and transparency in all interactions
• Proactively identifies tasks, solves problems, and seeks ways to improve workflows and patient care
• Offers new ideas to enhance patient experience, clinic efficiency, or process improvement
• Resolves conflicts and advocates for patients or coworkers professionally and constructively
• Communicates effectively to influence patient compliance with care plans and encourages team collaboration

Qualifications

• High school diploma or equivalent
• Completion of an accredited medical assistant program
• Certified Medical Assistant (CMA) / Licensed Practical Nurse (LPN) credential required
• At least 1 year of clinical experience (pain management preferred)
• Proficient in EMR systems (e.g., Epic, Cerner, Modernizing Medicine)
• Current CPR/BLS certification

Physical Demands

• Regular standing and walking; occasional sitting
• Lifting, pushing, or pulling up to 25 lbs.
• Manual dexterity for clinical instruments and documentation
• Support in positioning and mobilizing patients

Work Environment

• Outpatient pain management clinic
• Routine exposure to clinical equipment and bodily fluids
• Use of personal protective equipment (PPE)
• Fast-paced, team-oriented work environment

Employee Disclaimer

This job description is not exhaustive. Duties and responsibilities may change or be assigned as necessary to meet the operational or patient-care needs of the practice.

Acknowledgment and Agreement

I acknowledge that I have received and reviewed the job description for the Certified Medical Assistant / Licensed Practical Nurse – Pain Management position. I understand the expectations, responsibilities, and duties of the role, and I agree to perform them to the best of my ability.

Employee Signature: ________________________________     Date: ____________________

Supervisor Signature: ________________________________    Date: ____________________