Service Coordinator bei Zeus Fire and Security

Martin Systems

Since 1974, Martin Systems has helped people be better prepared and protected with the most modern technology in security, fire, and life safety. With over 50 years in the business, Martin Systems has consistently delivered excellence and innovation. Recently, we have added several offices and expanded our installation and service footprint to include Green Bay, Milwaukee, Madison, Door County, Appleton, The Lakeshore, and Central Wisconsin. Martin Systems is a community-based business involved in civic contributions throughout the state. We sponsor McGruff House’s, Boys and Girls Clubs, Big Brothers & Big Sisters, and local children’s fire and safety programs. Our employees participate in Crime Stoppers, Crime Prevention Associations, and other safety-minded community organizations.

Role Overview

Creates inspection schedule and dispatches inspectors accordingly. Maintains jobs in the inspection software and invoices customers appropriately.

Key Responsibilities

· Maintain quality customer relations by effective communication and interaction between customers and inspectors.

· Schedule inspectors for inspections to ensure efficient and effective system maintenance.

· Ability to navigate inspection software to assist inspectors and/or customers as necessary.

· Enter and track inspection work orders, inspector’s time to complete work, and follow-up on open work orders to ensure accurate account information is being processed.

· Ensure billing for inspection work is completed in a timely manner.

· Inform appropriate departments of certain requests that are initiated by customers but cannot be performed by the Inspections team and make appropriate follow up comments in database.

· Perform special projects and all other duties as assigned.

Qualifications

· High school diploma

· One year of customer service experience, or equivalent

· Must have a working knowledge of Microsoft applications.

· Strong organizational skills and outstanding communication skills are necessary to work in this fast-paced and high-pressure environment.

· Ability to work within a team environment

Work Requirements:

· Position is considered sedentary and requires extended periods of telephone and PC exposure.

EEOC Statement

Martin Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.