Operations Analyst bei Waste Harmonics Keter

About Us

Over the past 25 years, Waste Harmonics Keter has been at the forefront of the waste and recycling industry, delivering innovative, data-driven solutions. We help companies right-size their waste operations and get out of the waste business with industry-leading expertise, state-of-the-art waste technologies, and industry-leading customer service.
 
Visit Waste Harmonics Keter for more information.

Role Purpose

The Operational Data Analyst ensures the accuracy and integrity of operational data by processing requests, resolving issues, and supporting data workflows. This role contributes to efficient service delivery across the data function while continuously developing technical skills and knowledge.

Key Responsibilities

• Process data requests and ensure accuracy across operational systems (e.g., NetSuite).
• Log, track, and resolve tickets in workflow or case management systems.
• Investigate data issues, escalate when necessary, and document resolutions clearly.
• Support updates and corrections to master data and workflows.
• Apply service desk protocols to deliver consistent and timely support.
• Collaborate with other teams to support end-to-end data processes.
• Maintain internal documentation for data processes, issue handling, and escalations

Core Competencies & Behaviors

• Detail Orientation: Ensures accuracy and integrity in data processing.
• Problem Solving: Resolves data-related issues quickly and effectively, escalating where appropriate.
• Collaboration: Works closely with cross-functional teams to ensure smooth workflows.
• Service Mindset: Adopts customer-first thinking when managing tickets and requests.
• Adaptability: Learns and applies new systems and processes with agility.
• Accountability: Takes ownership of tasks, follows through, and documents clearly.

Experience & Knowledge

• Experience working with operational or transactional data.
• Hands-on experience logging and resolving tickets in a workflow/case management system (e.g., NetSuite).
• Familiarity with Excel and basic SQL for data lookup and validation.
• Understanding of data entry, data quality principles, and issue tracking.
• Experience supporting master data updates and workflow changes.
• Ability to produce clear documentation of processes and issue resolutions.

Qualifications

• Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience).
• Proficiency with operational systems and workflow logic (e.g., NetSuite).
• Strong skills in Excel; basic SQL knowledge preferred.
• Excellent communication and documentation skills.

Waste Harmonics Keter Comprehensive Benefits Package

•  Competitive Compensation 
•  Annual Bonus Plan at Every Level 
•  Continuous Learning and Development Opportunities 
•  401(k) Retirement Savings with Company Match; Immediate Vesting 
•  Medical & Dental Insurance 
•  Vision Insurance (Company Paid) 
•  Life Insurance (Company Paid) 
•  Short-term & Long-term Disability (Company paid) 
•  Employee Assistance Program 
•  Flexible Spending Accounts/Health Savings Accounts 
•  Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer 
•  7 Paid Holidays