Networks - Operations Controller - DoD bei INNOVIM Defense Services

INNOVIM Defense Services is seeking a Networks - Operations Controller to join our team supporting the Integrated Research and Development for Enterprise Solutions (IRES) program at the Missile Defense Agency (MDA). INNOVIM supports the development, implementation, sustainment, and operations of enclaves and systems that manage missile defense training, events, analysis, and operations.

Location: Huntsville, AL or Schriever, SFB, CO
Position Closes: 9/29/25
Relocation Assistance: NONE

Description of Duties:
The Networks - Operations Controller (NOC) provides real time operational control and service assurance for enterprise
networks that support DoD missions (IL4/5/6). This role watches network health and dependencies, leads incident
response bridges, enforces change controls, and drives continuous improvement against SLAs/SLOs across data center,
campus/branch, WAN/SD WAN, and boundary security segments.

Key Responsibilities:

• Monitoring & Incident Response:
  
  • Maintain 24×7 situational awareness of network health (availability, latency, loss, jitter, capacity, link/path status).
  • Triage, contain, and restore service during incidents using documented runbooks/playbooks; coordinate swarming with Routing/Switching, Boundary Security, Platform, and Cyber teams.
  • Execute initial impact assessment, user/stakeholder communications, workarounds, and continuity steps, capture timelines and decisions for post incident review.
• Event & Observability Management
  
  • Operate dashboards, alerts, and synthetic/active tests; tune thresholds to reduce noise while protecting SLOs.
  • Correlate telemetry (syslog, SNMP/streaming telemetry, NetFlow/IPFIX, route/adjacency state) with actionable escalation paths.
  • Validate monitoring for new or changed network services (health checks and alerts in place before go live). Change, Release & Configuration Control
    Enforce CAB/CCB decisions, maintenance windows, freeze periods, and back out plans for network changes.
  • Verify pre change readiness (peer review, approvals, rollback tested, comms prepared) and confirm post change health.
  • Keep CMDB/CIs and topology/dependency maps current, record changes and relationships for traceability.
• Problem, Availability & Capacity Management
  
  • Lead problem investigations (recurring incidents, trend spikes); run root cause analysis (RCA) and durable corrective actions.
  • Track availability, MTTR/MTBF, error budgets, and capacity trends; recommend scaling, policy tuning, or resiliency patterns (path diversity, ECMP, QoS adjustments).
  • Drive backlog items with owners and verify closure via effectiveness checks.
• Boundary Security & Compliance (Operations)
  
  • Execute patch/vulnerability windows for boundary devices per plan; validate policy deployments and change results.
  • Operate within RMF/DISA STIG constraints; preserve audit trails and evidence for assessments and ATO/cATO sustainment.
  • Coordinate with Cyber/Blue Team on detections, containment steps, and after-action improvements.
• Service Level Management & Reporting
  
  • Measure and report SLAs/SLOs (site availability, ticket KPIs, change success, incident induced change rate) with daily/ weekly/monthly executive rollups.
  • Maintain stakeholder communications for incidents, maintenance, and changes throughout the event lifecycle. Knowledge & Documentation
  • Author/maintain runbooks, troubleshooting guides, operational standards, KEDB (Known Error DB), and service catalogs; keep knowledge articles current.
  • Contribute to readiness reviews, go live checklists, and lessons learned, coach junior controllers and cross train peers.

Basic Requirements:

• Must have 14, or more, years of general (full-time) work experience
• May be reduced with advanced education
• Must have 7, or more, years of Network experience
• Must have 1, or more, years of experience working in a management or leadership role
• Must have 3, or more, years in network operations/NOC for large enterprise or DoD environments.
• Must have a solid grasp of L2/L3 fundamentals (VLANs, HSRP/VRRP, routing protocols such as OSPF/BGP, ACLs/NAT), SD WAN concepts, QoS basics, and boundary security operations.
• Must be familiar with telemetry sources (syslog, SNMP, NetFlow/IPFIX, streaming telemetry) and how to interpret them during incidents.
• Must be familiar with Microsoft 365, Azure, Active Directory, or similar enterprise platforms.
• Must have a strong incident/problem/change management discipline (ITIL 4), clear communications, and calm, structured decision making under pressure.
• Must have a DoD 8570 compliant certification (e.g., Security+).
• Must have an active DoD Secret Security Clearance

Desired Requirements:

• Have an active DoD Top Secret Security Clearance w/ SCI Eligibility
• Have a Bachelor’s degree, or higher, in computer science, Information Technology
• Have experience supporting the Missile Defense Agency (MDA) or other DoD organizations.
• Be familiar with ITIL-based service operations and ticketing systems.
• Have a CCNA (or JNCIA), with progress toward CCNP welcomed.
• Have Fortinet NSE 4+ and/or firewall gateway associate level credential (if boundary operations are in scope).
• Have an ITIL® 4 Foundation.

This position is expected to pay $150,000 - $180,000 annually; depending on experience, education, and any certifications that are directly related to the position.

IDS is committed to providing superior work in the fields of science, engineering, data analytics and technology to government agencies. We offer competitive compensation packages, including comprehensive nationwide Medical/Dental/Vision insurance programs, life insurance, matching 401k contribution and Educational/Training support.