VP Retail Banking bei First Community Bank

Description

At First Community Bank, we are committed to making our community, the places where we live and work, a better place each day. With a true focus on “community banking,” employees find that they can make an impact through company-sponsored programs such as paid volunteer time, matching gifts for charitable contributions, and team participation in charitable events. Through a comprehensive wellness program, employees and their families challenge themselves to healthier lifestyles and receive the necessary motivation and tools. With over 50 locations in four states, First Community Bank offers competitive benefits and the personal service you would expect from a company that knows your community. We welcome all applicants and look forward to new colleagues joining our community! 

The Northern WV region includes locations in Buckhannon, Ellenboro, Grafton, Harrisville, Hundred, Middlebourne, New Martinsville, Pennsboro, Sistersville, and St. Marys.  The primary work location for the VP Retail Banking position may be in any of these branches.  Travel between all of the locations is required. 

The Vice President Retail Banking is responsible for managing, coaching, and supporting Branch Managers to ensure strategic financial objectives are met while providing exemplary client service and maintaining operational soundness and reports directly to the Chief Retail Banking Officer.

Duties and Responsibilities:

1. Oversee the daily activity of the retail banking network by coaching teammates and measuring performance and client satisfaction on a regular and recurring basis by utilization of the various reporting tools provided by Business Intelligence. 
2. Meet or exceed budgeted expectations of retail non-interest branch income by setting expectations for fee collections, interchange by debit card penetration, NSF by monitoring clients making decision, and by reviewing waiver trends and tolerances.
3. Ensure and track that retail team members are making qualified referrals to banking partners such as Mortgage, Commercial, Wealth, Bearing Insurance, and Treasury Services. 
4. Continually review KPI Dashboard results with Branch Managers, ensuring their team is engaged and changing habits to positively impact the KPI results.
5. Expand technology penetration of retail clients by pro-actively mentoring and coaching retail staff. These include mobile banking, e-statement enrollment, and further utilization of ATMs/ITMs. Ensure employee adoption and utilization of these services which results in a much deeper understanding of the product or delivery channel. 
6. Ensure that all retail branches are operating in a sound and financially efficient manner validated by audits conducted by the Internal Audit team. 
7. Lead the LIFT initiative within your framework of branches by actively coaching, mentoring,certifying, and role playing with team to ensure greater understanding of the sales approach and more seamless delivery. Ensure and certify that all FCB Marketing materials are displayed and utilized for each LIFT cycle.
8. Accountable for mystery shops in branch network and analyzation of each and provide feedback to those shopped to reinforce the positive results while also offering advice on improvement forareas that need improvement.
9. Serve as digital lock supervisor for respective branches under supervision. 
10. Ensure that deposit exceptions are minimal and addressed quickly after identifying. Provide coaching and training to enhance the accuracy of account opening that results in a more professional client experience.
11. Ensure that proper documentation is received for consumer non-real estate loans by understanding each transaction and what is required for lien perfection. In event lien is not perfected timely, bring resolution quickly to the outstanding item. 
12. Review opportunity personally as well as retail team for state sponsored banking schools that could grow team’s knowledge base and professionalism.
13. Constantly seek to grow existing team’s expertise by consistently meeting and reinforcing goals and objectives.
14. Consistently look externally for potential talented individuals that could join team and make meaningful strategic contributions. 
15. Lead the education based CRA effort for your market by understanding and implementing a program that can be delivered to the community. Document and record these efforts to ensure they are consistent with First Community Bank’s commitment to our communities thru CRA. 
16. Serve as Marketing Liaison to coordinate efforts between the Marketing Department and the market; coordinating items such as annual consumer marketing budget for division, advertising requests, sponsorships of community events, promotional items, press releases, events, etc. while ensuring and propagating appropriate FCB branding with current logos and initiatives. 
17. Treat others with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organization values; accept responsibility for own actions and the actions of other employees in Retail Banking.
18. Exhibit leadership by example, pursuing high performance and professionalism.
19. Complete, and ensure that every employee on retail team completes, assigned centralized training requirements within expected timeframes.
20. Maintain any applicable licensures, including through identifying and completing required continuing education, as well as meet any additional training expectations communicated by the Chief Retail Banking Officer.
21. Ensure Personal Development Plans are being assigned and completed in a timely manner and verify the Branch Manager is assigning appropriate mentors to ensure the new hire is receiving the best possible trainee experience.
22. All employees are expected to support First Community Bank’s mission, vision, and values by exhibiting commitment to the Company Standards of Conduct and executing to the fullest extent possible the duties detailed within this job description.

Requirements

•  Bachelor’s degree in related field or equivalent education and experience
•  Seven years of retail bank experience
•  Three years of management experience within a bank branch
•  Proven record of outstanding customer service
•  Ability to consistently lead by positive example
•  Demonstrated proficiency using banking platforms and common office software and systems
•  Strong verbal and written communication skills
•  Strong attention to detail
•  Ability to sit in front of a computer for extended periods of time
•  Ability to travel, as needed

 * The salary range is based on market data associated with the position and where the pay rate falls within the range is commensurate with experience, education, and other qualifications. *