Outreach Supervisor bei Solano Community College, CA

About the Department

BASIC FUNCTION:
Under the direction of the Director of Communications and Outreach, the Outreach Supervisor 
oversees and coordinates the daily operations of the Outreach and Student Life Offices. This role 
involves assisting in planning and implementing departmental procedures and training, supervising, 
selecting, and assigning tasks to relevant staff. The Outreach Supervisor collaborates with college 
administrators and staff, including those from adult and alternative high schools and all K-12 
partners, district-wide partners, and community partners to develop and support programs such as 
college campus tours, dual enrollment, high school to college transition assistance, application 
and registration support, recruitment, and conduct college presentation and workshops.

Position Duties

Coordinates the daily activities in the Outreach Center. Assigns tasks to staff that ensure
timely response and scheduling of Outreach inquiries and events. Ensures that reporting and 
maintenance tasks assigned to staff are completed on time and accurately.

Develop outreach and recruitment methods, supervise staff, coordinate enrollment services, analyze 
data, and maintain relationships with K-12 administrators and community partners.
Assist in planning, scheduling, developing, and implementing departmental operations and 
procedures; implement policies and regulations as required and update office procedure manuals as 
needed.
Supervise all web pages related to Outreach. Ensure optimal functionality and ease of access for 
students. Research and suggest changes when needed.

Collaborate with the Director of Communications and Outreach to interview, select, train, 
supervise, and evaluate the performance of full-time and part-time employees in the department.

Attend meetings, seminars, and conferences to stay abreast of changes in related State and Federal 
regulations, requirements, and policies. Update the department on all changes to regulations and 
ensure procedure manuals are followed and up to date.
Collaborate with the Director of Communications and Outreach to conduct regular staff meetings.

Receive and respond to first-line student complaints regarding Outreach and Student Life staff or policies and procedures; analyze facts and determine appropriate action. Escalate complaints to the Director of Communications and Outreach when needed.
Provide technical information and assistance to employees and others where judgment, knowledge, and interpretation of procedures and regulations are needed.
Operate various current office equipment, software applications, and phone systems.
Assist in maintaining a fair and open work environment in accordance with the College’s commitment to teamwork, mutual trust, and respect.
Ability to communicate effectively both orally and in writing.
Perform related duties as assigned.

Minimum Qualifications

Bachelor's degree from a regionally accredited college or university AND 2 years of
progressively responsible work experience in business, accounting, or college admissions AND 1 year 
of prior experience performing outreach in a college or university setting.
OR

Associate degree (or equivalent units) from a regionally accredited college or university AND 4 
years of progressively responsible work experience in business, accounting, or college admissions 
AND 1 year of prior experience performing outreach in a college or university setting.

Other Qualifications

•  State and federal regulations related to Admissions & Records, Financial Aid, California State 
Education Code and College Administrative Code, and the Enrollment Matriculation Process.
•  Analytical and report writing skills.
•  Principles and practices of supervision and training.
•  Interpersonal skills, such as tact, patience, and courtesy.
•  Effective record-keeping techniques.
•  Policies and objectives of assigned program and activities.
ABILITY TO:
•  Plan, organize, and coordinate the day-to-day operations of the Outreach Center.
•  Establish priorities and adjust assignments to ensure the timely completion of work.
• Provide technical expertise to College personnel, administrators, and students regarding 
policies, procedures, and requirements.
•  Use independent judgment and decision-making skills to resolve minor and significant issues in 
the department.
•  Anticipate the impact of changes in College and State regulations on the daily operational 
activities of the Outreach Center.
•  Communicate effectively both orally and in writing.
•  Establish and maintain cooperative and effective working relationships with others.
•  Compile and verify data and prepare reports.
•  Prioritize and schedule work.
•  Train, supervise, and evaluate personnel.
•  Read, interpret, apply, and explain rules, regulations, policies, and procedures.
•  Maintain current knowledge of program rules, regulations, requirements, and 
restrictions.