Assistant General Manager bei TP Hotels and Resorts

Job Title:  Assistant General Manager

Reports to: General Manager

Purpose for the Position:  The Assistant General Manager is responsible for assisting the General Manager in all aspects and operations of the hotel. This role is an ambassador for the hotel, which entails providing strong leadership and strategic planning with all departments in support of our service culture. 

Requirements:

• Be a coach, teacher and mentor that encourages growth and innovative thinking.
• Lead and empower team members to achieve outstanding satisfaction scores and reviews.
• Be highly visible to team members and guests for engagement and proactive problem resolution.
• Work a flexible schedule based on the hotel’s business needs and be available to cover shifts in any department as needed or scheduled by the General Manager.
• Recruit, hire and cross train individuals within the hotel to encourage a stimulating environment.
• Establish and uphold operational structure, consistency, employee morale and internal growth opportunities.

• Understand, engage and lead all reporting team members.

• Be a team builder that encourages an inviting atmosphere, with a “lead by example” management style.
• Be an effective communicator and communicate thoroughly.
• Hold all team members (Including yourself!) accountable by focusing on performance and measurable results.
• Organize, conduct and engage in team meetings to keep team members current with necessary information.
• Practice effective time management to prioritize as relative duties pertain to the team and business.
• Understand all financial aspects of the business, including a strong comprehension of P&Ls and budgeting guidelines as determined by the General Manager.
• Assist and engage in ongoing profitability, ensuring the hotel’s revenue targets are met and exceeded.
• Aid in the development of property budgets and forecasts with a strong understanding of the immediate and surrounding markets.
• Constantly manage room inventories and identify additional revenue opportunities.

• Practice fair and consistent Human Resources procedures with detailed documentation. Ensure compliance with all federal, state and local employment laws.

• Establish and contribute to new goals for the hotel and team keeping everyone engaged and motivated.
• Conduct day to day business with integrity, making decisions on behalf of the hotel, team and guests.
• Assist the General Manger and Sales Team in developing creative Sales and Marketing strategies for a competitive advantage.
• Utilize social media on behalf of the hotel for community engagement and Sales and Marketing strategies as determined by the General Manager.
• Think and plan long term as it relates to the company, market, economy and competition.
• Operate with an entrepreneurial attitude and work ethic.
• Establish relationships within the community through business networking groups and Chambers of Commerce as required by the General Manager.
• Travel may be required for adequate community engagement, as well as for various trainings and conferences.

To do this kind of work, you must be able to:

• Be an outgoing and welcoming personality for the Hotel.
• Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge.
• Make decisions based on your own judgment and company policy.

• Follow instructions without supervision.

• Speak and write clearly and accurately.

• Be available for work during days, evenings, weekends and holidays.

Physical Demands: Lifting 30 lbs. maximum and occasionally lifting and/or carrying such articles as dockets, ledgers, and small tools.  Walking, standing, reaching, handling, feeling, talking, hearing, and seeing are required.

Environmental Conditions:  Inside:  Protection from weather conditions but not necessarily from temperature changes.  A job is considered “inside” if the worker spends approximately 75% or more of the time inside.

Supervisory Responsibility: Hires, trains and supervises full-time, part-time and/or temporary workers.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.