Email and Chat Customer Service Advisor - Greenville, SC bei None

Are you a great communicator? Are you able to effectively communicate through chat and email?Do you love helping people and sharing your knowledge?Do you want to grow your career with a company that rewards your hard work?What's in it for YOU! $17.00 per hour, starting pay rate Monthly performance-based incentives, potential Onsite in our Greenville, SC office Position as a Transcom employee (not an independent contractor) Paid Vacation  Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards Health Benefits for you and your family, including medical, dental, vision 401(k) Investment options with employer match opportunities Employee Assistance Program  Ability to develop your skills and grow your career An opportunity to work for a company passionate about people  Career advancementJoin our Transcom Family as a Chat and Email Customer Service Agent at our Greenville, SC location!In this full-time employee role, you’ll support our client’s customers with answering questions about their insurance benefits and billing issues using chat, email, and voice. What we are looking for:We’ve got an exciting career opportunity for you, if you can:Provide patience and empathy to callers that need support Effortlessly engage with callers, actively listen, analyze their need, and provide superior serviceComfortably navigate multiple applications to research solutionsMultitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timelinessCalmly provide conflict resolution and navigate frustrated customer situations with an aptitude for service-orientation and social perceptivenessWork independently with discipline and motivation to succeed in a call center environment where you work onsiteWork in a highly structured environment with strict adherence to your assigned full-time schedule supporting high-volume chat, email, and voice calls from customersWork at a desk, wearing an approved wired headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environmentRequirementsThe following items are mandatory pre-employment requirements and/or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift.At least 18 years or olderHigh School Diploma, or equivalentAble to successfully pass a criminal background checkReasonable driving distance to the Greenville, SC siteAble to work onsite at 650 Executive Center Dr. Greenville, SC 29615Able to work a full-time work week, with overtime opportunities, as neededAble to maintain 100% strict adherence to the assigned scheduleAble to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)Able to work full-time hours, with reliable attendance, as outlined in the assigned scheduleStrong computer knowledge, including ability to accurately type at least 25 wpmExcellent English written and verbal communication skillsCourteous and friendly with a high level of professionalismWillingness to follow procedures and adhere to policiesAble to communicate information and ideas so others will understand and able to exchange accurate information in these situationsAble to multitask applications while talking to multiple customers in chat, via email, or on the phoneAble to thrive in a fast-paced, time-pressured, dynamic work environment taking back-to-back calls, chats, and emailsAble to actively listen to customer needs and demonstrate empathy - this includes having problem sensitivity - solve customer problems and be sensitive to others while doing itHighly adept at working with a high frequency of conflict situations, as well as upset customersAbility to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged settingAble to use your hands to handle, control, or feel objects, tools, or controlsPrevious call center experience, preferredExperience with healthcare, insurance, and billing support, preferredLocation On-siteThis role is located at: 650 Executive Center Dr. Greenville, SC 29615. What Life at Transcom is like!Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together. We are the voice of our clients. We are Transcom. We are passionate about people and look forward to meeting you! Jetzt bewerben