Technical Support Apprentice - Des Moines, IA bei undefined

In order of importance – Include frequency (daily, weekly, monthly, quarterly, annually, etc.) 

• Rebuild, rework, and test parts and other equipment assemblies returned by customers, Field Service Technicians, or OEM vendors to ensure these items meet DBE requirements
• Assist with assembly, staging, and preparation of financial equipment including in-depth testing to ensure equipment is fully functional and meets customer requirements prior to delivery and installation
• Assist with properly refurbishing and rebuilding financial equipment in preparation for delivery and installation
• Assist with rebuilding, loading software, configuring, and testing ATM cores
• Assist with imaging and configuration of ATM software as necessary 
• Drive company vehicles while performing small deliveries to Field Service Technicians or field stocking locations as necessary
• Demonstrate accountability for parts inventory and company assets at all times
• Assist with financial equipment installations and/or upgrades in the field when required
• Maintain a professional image of yourself and DBE while modeling proper technician behavior
• Under the direction of VP Technical Support or Technical Services Lead Technician, complete special tasks and other projects as assigned

• # of Direct Reports = 0
• # of Indirect Reports = 0

• High school education required.
• Post-secondary technical education or military experience preferred

• Knowledge of basic electronics principles
• Strong mechanical aptitude
• Good PC/computer skills
• Clean driving record

• Excellent problem-solving, decision making and troubleshooting skills
• Exceptional customer service skills 
• Effective customer and co-worker communication, both orally and in writing
• Ability to effectively prioritize and manage time
• Possess the ability to manage and research assignments independently
• Exceptional organizational skills and the ability to handle multiple tasks concurrently