Engineer II - IT Station Support - (Dallas/Houston) bei Frontier Airlines

Why Work for Frontier Airlines? 

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life.  Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way. 

What We Stand For 

Low Fares Done Right is our mission and we strive to bring it to life every day.   Our ‘Done Right’ promise  means delivering not only affordable prices, but making travel friendly and easy for our customers.  To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers -   we’re not afraid to try new things.  While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.

Work Perks  

At Frontier, we like to think we’re creating something very special for our team members.  Work is why we’re here, but the perks are nice too: 

• Flight benefits for you and your family to fly on Frontier Airlines
• Buddy passes for your friends so they can experience what makes us so great
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors
• Enjoy a ‘Dress for your Day’ business casual environment
• Flexible work schedules that support work/life balance
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1^st of the month following your hire date.
• We play our part to make a difference.  The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship

Who We Are 

Frontier Airlines is a leading ultra-low cost carrier headquartered in Denver, Colorado. With a mission to deliver Low Fares Done Right, the company provides affordable, convenient and accessible air travel throughout the U.S., Caribbean, Mexico and Latin America. Frontier’s highly fuel-efficient, all-Airbus fleet is among the youngest and most modern of any carrier within the U.S. That, combined with the airline’s many weight-saving initiatives and focus on operational efficiencies, makes Frontier America’s Greenest Airline.* Each Frontier Airlines plane tail features a special animal with a unique name and backstory. Many of the featured species are endangered or threatened, part of the airline’s commitment to underscore and raise awareness for their plight. Frontier serves approximately 100 destinations throughout North America and operates 500-plus daily flights, on average. The airline employs more than 7,000 team members and has crew bases in more than a dozen U.S. cities. Frontier Airlines., Inc., is a subsidiary of Frontier Group Holdings, Inc. (NASDAQ: ULCC). 

* Frontier is the most fuel-efficient of all major U.S. carriers when measured by ASMs per fuel gallon consumed.

What Will You Be Doing?

The primary role of a Station Support Engineer II is to own and assist in the supervision of IT services for a subset of medium to large-sized airports serviced by Frontier Airlines. This responsibility includes leading the investigation and resolution process of complex endpoint, telecommunications, and network connectivity issues unique to the airline industry. The Station Support Engineer II, based on knowledge and skills, will also assume ownership of service requests that include computer and operating system technical problems, approved software installations, deployment of desktop hardware, and assist with any general operator difficulties. In this role, the engineer will directly interface with other airline personnel, airport stakeholders, and vendors as part of their daily activities, and be required to evaluate cost-effective solutions to fly to a location, prioritize issues, and manage a travel schedule.  

Essential Functions

• Lead deployment, maintenance, troubleshooting and repair of endpoints to include printer, workstation, laptop, tablet, cellphone, kiosk, network, VoIP, and air-to-ground radio devices
• Manage technical investigations and root cause analysis to resolve complex IT issues that impact operations at airports, training and support facilities, hangars, and branch offices
• Perform configuration, deployment and troubleshooting of Windows OS, iOS, and macOS nodes
• Provide hands-on support for technology backups, maintenance, imaging, Win OS, iOS, and software installations and removal, operating system updates, system upgrades, and restores
• Provide hands-on support for implementing, testing, labeling, troubleshooting, and documenting low-voltage Ethernet and fiber optics cabling
• Perform administration of Active Directory including maintenance and management of Organizational Units, user accounts, computer accounts, security groups, and Group Policy
• Build a relationship with business leadership and collaborate with business partners and vendors to ensure alignment of IT operations and meet expectations of business objectives
• Perform site surveys and develop implementation plans for mid-size to large infrastructure projects to support all IT components for airport openings, closings, and modifications
• Assume ownership and accountability for a large subset of locations served by Frontier Airlines
• Work cross functionally with internal and external IT departments, customer facing business units, facilities, external vendors, and stakeholders to complete project deliverables on time
• Track projects and service tickets via ticket management platforms, e-mails, and phone
• Enhance Business Continuity documents and lead Disaster Recovery operations on the field
• Document the location and interconnection of IT equipment at airports using Microsoft Visio
• Develop and implement IT and business processes to ensure standardization across locations
• Promote adherence to IT standards, security policies, and corporate compliance regulations
• Assess and prioritize network circuit deliverables, perform network equipment deployments, and preventative maintenance work to maintain operational standards required by the business
• Direct the activities of other IT personnel on network-related issue resolution and project work
• Serve as an escalation resource for junior IT support personnel, business, and IT management
• Investigate IT problems and trends, determine course of action, and own issue until closed
• Identify the root cause of network connectivity problems and troubleshoot connectivity abnormalities using IT principles, critical thinking, diagnostic testing software and hardware
• Analyze network traffic for patterns, anomalies, bandwidth utilization, and performance
• Monitor network performance of stations to determine usage and whether immediate configuration adjustments are needed, or circuit upgrades are required
• Collect and evaluate Local Area Network (LAN) and Wide Area Network (WAN) data to ensure proper allocation of resources during project planning, identify opportunities for optimization post-project implementation, and enhance station plans for disaster recovery
• Define station-specific requirements and parameters for installation and testing of LAN/WAN circuits, routers, switches, controllers, multiplexers, UPSs, or related networking equipment

Other Functions

• Ensure adherence to documented change management processes to protect the integrity of the production environment
• Supervise service ticket loads and ensure that response time SLAs are met
• Research and recommend new technologies
• Perform Supply Chain Management tasks
• Other duties as assigned

Qualifications

• CompTIA A+ or Network+ Certification (Required)
• Cisco Certified Network Associate (CCNA) a plus
• Microsoft Certified Professional, or equivalent experience
• Troubleshooting knowledge of LAN, WAN technologies
• 2+ years’ experience planning IT projects
• 2+ years’ experience supporting Active Directory
• 5+ years’ experience supporting Microsoft Windows 10 Operating systems
• 5+ years’ experience with PC hardware, VOIPS, printers, and software deployments
• 5+ years’ experience supporting network devices e.g. Wireless Access Points, Switches, Routers
• Fiber Optic Technician, High Voltage Safety, or Low Voltage Certification a plus
• Bachelor’s degree: 5+ years of related IT experience and education considered in lieu of degree

Knowledge, Skills, and Abilities

• High aptitude for learning modern technologies
• High aptitude for troubleshooting workstations’ hardware and software
• Experience with structured cabling implementations, to include IEEE 802.3 Ethernet and Fiber
• Experience with Wireless Access Point (WAP) 802.11 configurations and implementations
• Experience with Wired and Wireless CCTV security camera systems. AXIS Certification, a plus
• Experience with workstation and network equipment cable management
• Detailed-oriented IT professional with robust security practices
• Experience with incident management tracking systems
• Ability to facilitate a climate of cohesiveness, cooperation, and teamwork
• Ability to adapt to new, different, or changing situations
• Ability to schedule activities and set priorities to meet deadlines and carry out goals
• Basic knowledge of the airline industry is helpful
• Excellent social skills; ability to build rapport easily
• Ability to work autonomously

Equipment Operated

Standard office equipment and networked devices, including laptops, printers, routers, and switches

Work Environment

Office environment, adequately heated and cooled

Flexible work schedule that may include nights, weekends and holidays

Travel up to 70% of the time may be required, including possible travel overnight.

24/7 on-call work may be required

Physical Effort

Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently.

Supervision Received

General Supervision:  The incumbent performs a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.

Additional Information

This job description is not intended to be all-inclusive, and additional responsibilities may be assigned as needed.

Positions Supervised

None

Salary Range: $58,394 - $77,508 Annually 

Please note: this posting will expire on or before 10/3/2025.

Workplace Policies

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position.  Please be advised that duties and expectations of this position may be subject to change.

Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.