Resource Coordinator - Digital Solutions bei Polygon US

Resource Coordinator – Digital Solutions

The Resource Coordinator – Digital Solutions plays a vital role in the daily operations of the Digital Solutions Service & Support Center, reporting to the Operations Manager - Digital Solutions. This role is responsible for overseeing the lifecycle, data integrity, and operational status of the national Digital Solutions device fleet. The coordinator serves as a key liaison between Operations, Sales, Regional Offices, and customers ensuring equipment accuracy, proactive validation, and compliance with internal processes. This is a highly detail-oriented and process-driven role that combines elements of inventory control, data analysis, reporting, customer and internal support, and process optimization.

Key Responsibilities:

• Oversee the full lifecycle of Digital Solutions devices — from provisioning and deploying to maintenance, return, and decommissioning — ensuring optimal fleet performance and traceability.
• Execute weekly inventory validation and data reconciliation across platforms including NetSuite and Excel trackers to maintain accuracy and operational integrity.
• Lead regular physical inventory audits to account for all in-service, out-of-service, and floating Digital Solutions equipment.
• Proactively follow up with Project Managers and regional offices to resolve discrepancies related to missing, idle, or misclassified equipment.
• Work directly with clients to maintain and update comprehensive customer and job profiles to provide clear visibility into device deployment, rental status, and job-level allocations.
• Coordinate closely with Finance and Client Support Services to ensure accurate billing, resolve usage discrepancies, and expedite returns of non-billable equipment.
• Foster cross-functional collaboration by serving as the operations point-of-contact for Sales, Support, Field Teams and clients, ensuring seamless communication and execution.
• Document and refine best practices for device tracking, data validation, and inventory control processes to support operational excellence.
• Support team development initiatives, sharing knowledge and assisting with onboarding and training of new team members.
• Operate company vehicles professionally and safely, adhering to DOT regulations and maintaining required logs and documentation when applicable.

Qualifications:

• Associate’s degree in IT, HVAC, Supply Chain, or related field or equivalent work experience.
• Working knowledge of Digital Solutions platforms, sensors, and communication protocols (LoRaWAN, WiFi, LTE).
• Strong proficiency in Microsoft Excel; experience with NetSuite, Matrix+, and cloud-based inventory systems a plus.
• Exceptional attention to detail; meticulous in data accuracy and process compliance.
• Ability to analyze, interpret, and report on technical and operational data.
• Clear and professional verbal and written communication skills.
• Self-motivated with excellent organizational and time management skills.

Demonstration of Polygon Values:

• Integrity
• Excellence
• Empathy

Rate of Pay:

• This is a non-exempt (hourly), full-time role
• $25.00 to $27.00 per hour based on experience