Customer Operations Team Lead (Spanish Bilingual) bei Preferred Credit

CUSTOMER OPERATIONS TEAM LEAD (SPANISH BILINGUAL)

Must be in Central MN and have reasonable commute to St. Cloud, MN due to in-office requirements. 

SCHEDULE: Full-Time, Monday–Friday 7:00am-4:00pm CST and every third Saturday 8:00am-5:00pm CST. 

COMPENSATION: Starting Pay $23.50 - $26.75 per hour. (The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.)

WHO WILL SHINE IN THIS ROLE

Are you a natural leader ready to take the next step in your career? PCI is seeking a Spanish Bilingual Customer Operations Team Lead who thrives in a fast-paced call center environment, enjoys mentoring others, and is motivated by the opportunity to guide team performance while continuing to deliver exceptional customer support.

This is an exciting opportunity to grow your career in a collaborative environment, gain hands-on leadership experience in operations, and be an important part of a team that values service and excellence.

WHAT YOU’LL DO

• Handle escalated customer calls in both English and Spanish, providing timely and effective resolutions.
• Monitor and manages inbound and outbound dialer queues, making real-time adjustments to meet business needs.
• Act as a mentor for department employees by answering questions, assisting with issues, and guiding day-to-day processes.
• Ensure agent performance and dialer compliance by reviewing call lists and schedules.
• Perform opening and/or closing procedures for the building and department as scheduled.

WHAT WE’RE LOOKING FOR

Must-Have Qualifications:

• High School diploma or GED or a minimum of 4 years equivalent experience.
• Bilingual fluency in Spanish and English, with strong communication and interpersonal skills.
• Experience in a lead-type role, including handling escalated calls and supporting team performance in a fast-paced environment.

Nice to have, but not Required! (We’ll train you!):

• Previous collections experience in a call center environment.
• At least one year of relevant operational supervisor experience.

LOCATION & WORK SETTING

• Office Address: 628 Roosevelt Rd, St. Cloud, MN, 56301
• Schedule: Full-Time, Monday–Friday 7:00am-4:00pm CST and every third Saturday 8:00am-5:00pm CST
• Work Setting: In-Office, Call center environment. 

COMPETITIVE COMPENSATION & BENEFITS

• Starting Pay: $23.50- $26.75 per hour.
• The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Bilingual Pay: Earn an additional $2.00 per hour for Spanish Fluency!

Additional Perks that Go the Extra Mile:

• Annual Discretionary Bonus
• Earned Safe & Sick Time (ESST)
• Paid Maternity & Paternity Leave
• Paid Time Off (PTO) & 8 Paid Holidays
• Donation Matching & Paid Volunteer Time
• 401(k) Match – 100% of your deferrals up to 5%
• Tuition Reimbursement & Student Loan Match Program

HOW TO APPLY

It only takes a couple minutes! Submit your resume on our website at preferredcredit.com/careers.

EQUAL EMPLOYMENT OPPORTUNITY

PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at [email protected].