Community Outreach Coordinator - IRMC Physician Group - Social Services department - Full Time bei None

Key Responsibilities

· Outreach and engagement of community members with no primary care providers and/or uninsured underinsured within the IRMC system telephonic and in person.

· Support data collection and reporting for quality measures, community health initiatives, and grant requirements.

· Assist in planning and logistics for mobile clinic sites, community event participation, and daily operations.

· Perform general administrative tasks such as answering phones, responding to inquiries, maintaining supplies, and assisting with billing/insurance processes as needed.

· Accurately document and drop charges in the EHR related to care coordination and chronic care management services.

Mobile Clinic Tasks

· Greet and register patients in a mobile clinic setting.

· Triage patients for examination, including taking vital signs, medical histories, medication reconciliation, quality markers, and documenting in the electronic health record (EHR).

· Assist providers with examinations, procedures, point-of-care testing, specimen collection, and immunizations.

· Maintain cleanliness, organization, and stock of supplies in the mobile clinic environment.

· Follow infection control protocols and ensure safe, efficient patient flow.

· Provide patient education on care plans, medications, chronic disease management, and preventive health.

· Schedule follow-up appointments, specialty referrals, and diagnostic testing as directed by providers.

· Serve as liaison between patients, providers, and external agencies for continuity of care.

· Monitor and coordinate patient outreach and follow-up for test results, chronic care, and preventive screenings.

· Manage patient records and ensure accurate documentation in the EMR.

Qualifications

· Minium completion of accredited Medical Assistant program, LPN or RN.

· Current Medical Assistant certification (CMA, RMA, or equivalent).

· CPR/BLS certification required (or obtained within 90 days of hire).

· Previous experience in primary care, urgent care, or community health setting strongly preferred.

· Strong organizational, communication, and multitasking skills.

· Valid drivers license

Working Conditions

· Comfort working in a mobile, community-based environment and serving diverse populations.

· Ability to work independently and as part of a multidisciplinary team.

· Proficiency in electronic health records and basic computer applications.

· Ability to lift and move medical equipment and supplies (up to 30 lbs).