Service Coordinator bei The Waterworks, LLC

Description

About Us

Come join our growing team at Watermark Home Services, Ohio's largest conglomerate of Plumbing, Drain, Heating & Cooling, and Electrical companies. 

What We Offer

· Competitive salary and performance-based incentives.

· Opportunities for professional growth and advancement.

· A collaborative, supportive work environment.

· Comprehensive benefits package:

• Medical Insurance choice of HDHP with HRA & HSA or PPO - Company offers 100% coverage of Employee's HDHP Premium!
• Dental and Vision Insurance
• Company provided Life and Disability Insurance
• 401(k) with Employer Match
• Employee Assistance Program
• Paid Time Off 
• Paid Holidays

About You

You are a proactive team player with an eye for detail, strong skills, and a passion for delivering quality work. You thrive in a collaborative environment and are committed to professional excellence.

General Purpose and Summary of Job: The primary purpose of the Service Coordinator position is to provide support and assistance to the Technicians assigned and to the Department Manager. 

Essential Functions of Job:

· Assists Department Manager in assigning jobs to Technicians.

· Coordinates with Department Manager and others on Technical issues.

· Serves as a primary point of contact to Technicians, getting answers to their questions or providing guidance on who they should go to for various issues, functions, and questions.

· Perform follow-up with Technicians on completed jobs, ensuring all required, necessary paperwork is complete and thorough.

·  Assist Technicians, Dispatch, Customer Service and Customers with questions through email and phone calls.

· Manage the job board for parts searches (PS), parts on order (POR) and parts in (PIN)

          Sources specialty parts for Technicians

          Communicates with Manager on PIN.

          Orders nonstock materials/equipment for jobs

          Stage job materials/equipment for sold estimates.

          Work with Parts Manager on return unused stock and non-stock materials.

          Processes Warranty returns on non-stock materials.

Requirements

Qualifications/Basic Job Requirements:

1. Ability to maintain a high level of customer service and support to the technicians.
2. Demonstrates a positive and professional approach to supporting the operation.
3. Must have the ability to learn the Service Titan operating system.

Physical & Mental Requirements:

These are the physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

Physical Requirements:

Must be able to see, perceive color, hear/listen, and speak clearly. Requires repetitive use of right and left hands and fingers to touch, grasp, push/pull. Will use standard office equipment consisting of telephones, copiers, and computers. Must be able to sit for long periods of time, walk, squat, crouch, kneel, reach, and bend at the waist. Requires lifting of up to 20 lbs.

Mental/Reasoning Requirements:

This position requires the ability to read, analyze and comprehend simple to complex manuals, instructions, and other materials. Must be able to write simple to complex work instructions, reports and other correspondence. Position will require clerical and basic math skills, the use of judgement and decision-making skills.

Work Environment:

This position may require shift work, varying hours, holiday work and weekend work. The position requires that you work independently, as well as with others, both face to face and by telephone and computer. This position is in an office environment and the noise level will be moderate.

Other Requirements:

Employees and those seeking employment with The Waterworks understand and agree that employment at The Waterworks is terminable at will, so that both the Company and the employee remain free to choose to end the work relationship at any time subject to any contractual agreement the Company and the employee have entered. Employees and those seeking employment with The Waterworks further understand and agree that any offers of employment do not create an express or implied contract of employment between the company and the employee or those individuals seeking employment with the Company.

Employees might be asked to perform duties not listed in this job description. This position involves job-related stress. Individuals in this position must possess a high degree of flexibility to shifting priorities. This is a service-oriented organization, and the company requires employees to consistently strive to meet the needs of its customers.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Employees must be able to pass pre-employment screening including a criminal background check, motor vehicle check and drug screening. 

Equal Opportunity Employer - AAP/M/F/V/D/SO