Manager, Quality - Fulfillment bei PANTHERx Rare Pharmacy

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy 

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do. 

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.  

We are seeking team members who: 

Are inspired and compassionate problem solvers;

Produce high quality work; 

Thrive in the excitement of the ever-challenging environment of modern medicine; and 

Are committed to achieving superior health outcomes for people living with rare and devastating diseases. 

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.  

Join the PANTHERx team, and define your own RxARE future in healthcare!

Location: Pittsburgh, PA (Hybrid)

Classification: Exempt

Status: Full-Time

Reports To: Director, Quality

Purpose

The Manager, Quality - Fulfillment will oversee and advance the quality program for the PANTHERx pharmacy fulfillment centers in Pittsburgh, PA, and Collierville, TN. This role provides leadership to the quality team, supervises senior quality specialists, and ensures that operations meet and exceed accreditation standards. The Manager will drive continuous quality improvement (CQI) initiatives, act as the subject matter expert for all accreditations, and partner with cross-functional leaders to enhance patient safety, regulatory compliance, and operational efficiency. Approximately 25% travel is required between our Pittsburgh, PA, and Collierville, TN fulfillment centers.

Responsibilities

• Leads, mentors, and supervises a team of senior quality specialists.
• Fosters a culture of accountability, collaboration, and continuous learning within the quality team.
• Provides coaching, performance management, and professional development opportunities.
• Expands and optimizes the core components of the fulfillment center quality program, ensuring compliance with URAC, ACHC, NABP, and other relevant accreditation standards.
• Develops and maintains policies, procedures, and quality systems that align with regulatory requirements and best practices.
• Oversees internal audits, document control, deviations, and corrective/preventive action (CAPA) processes.
• Serves as the subject matter expert for all accreditation bodies impacting pharmacy fulfillment operations.
• Leads preparation, submission, and successful completion of audits, surveys, and reaccreditations.
• Monitors evolving regulatory and accreditation standards; proactively adjust programs to remain in compliance.
• Designs and implements CQI initiatives that improve prescription fulfillment accuracy, patient safety, and operational efficiency.
• Leads root cause analyses, trend reviews, and data-driven projects to identify and resolve quality gaps.
• Partners with pharmacy operations, compliance, and technology teams to ensure integration of quality improvements into workflows.
• Works closely with fulfillment center leadership to standardize quality practices across both facilities.
• Presents quality metrics, trends, and improvement initiatives to leadership.
• Builds strong relationships with internal and external stakeholders, including auditors and accreditation bodies.
• Travels approximately 25% to fulfillment centers in Pittsburgh, PA, and Collierville, TN, to support quality oversight and alignment across sites.
• Other duties as required.

Required Qualifications

• Bachelor’s degree in pharmacy, healthcare administration, quality management, or related field required; advanced degree preferred.
• Minimum of five (5) years of experience in quality, regulatory compliance, or operations in a pharmacy, healthcare, or regulated industry.
• Supervisory/leadership experience.
• Strong knowledge of pharmacy accreditation standards (URAC, ACHC, NABP, etc.).
• Demonstrated success in implementing CQI programs and managing audits/accreditations.
• Excellent communication, problem-solving, and data analysis skills.
• Ability to manage competing priorities across multiple locations.

Preferred Qualifications

• Advanced degree in pharmacy, healthcare administration, quality management, or related field. 

Work Environment

This job functions in a professional home or office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, see, talk, or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading or working with various forms of data for extended periods. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits: 

Hybrid, remote and flexible on-site work schedules are available, based on the position.  PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program!   Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees.  Of course we offer paid holidays too!

Equal Opportunity:

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.