Supply Chain - Customer Collaboration Manager UK bei Tropicana Brands Group

At #TropicanaBrandsGroup we are passionate about nourishing & delighting our consumers, one sip at a time.

The launch of Tropicana Brands Group represents an exciting fusion of some of the world's most beloved and up-and-coming brands in the juice category, including Tropicana, Naked, KeVita, Izze, Dole, Copella and Punica. Established in 2022 as a joint venture between PAI Partners and PepsiCo, our new company blends the best of two worlds: one steeped in industry-leading expertise and the heritage of prestige juice brands, and another rooted in a true entrepreneurial, agile mindset

Our Amazing UK Supply Chain is now looking for a Customer Collaboration Manager UK – Grocery/Non Grocery!

The Perfect Blend: The job Purpose : 

To facilitate the consistent delivery of 98.5% service on juice products to the UK’s leading retailers (for both ongoing and promoted SKUs) by producing timely and accurate short-term demand forecasts (0-8 weeks). These forecasts will drive the supply planning process. The customer collaboration manager is responsible for driving strong customer partnerships with some of our key customers, ensuring excellent service performance, and delivering collaborative initiatives that unlock growth. This roles bridges internal supply chain and commercial teams with our customers with focus on collaborative and accurate forecasting, efficient supply and joint value creation.

Your Next Pour: The Opportunity & principle Accountabilities: 

1.Forecast and Demand Alignment:

• Own your customer forecast (short term horizon) and lead the customer forecast collaboration process, ensuring alignment with customer and internal sales and demand planning team.
• Monitor and improve forecast accuracy, working with customers to reduce waste, manage promotions, and optimise availability.
• Partner with internal cross functional & internal sales teams to accurately reflect promotional activity and NPD in forecasts.

2. Service Performance Management: 

• Track & report service performance & OSA for your customer portfolio, identify risks early & drive resolution.
• Lead root cause analysis and corrective actions for service and OSA issues.
• Manage short-term challenges (capacity constraints, promotions, seasonality, availability) to protect service.

3.Customer First – Relationship building and Engagement: 

• Act as the primary supply chain contact for your portfolio of accounts.
• Build trusted, collaborative relationships with customer supply chain teams, aligning and integrating their processes and language with our supply chain and commercial teams.
• Act as the voice of the customer internally, influencing priorities and guiding decisions to support customer needs.

4.Collaboration on Projects and initiatives within team: 

• Lead supply chain projects within your customer portfolio (e.g., product launches, promotional readiness, systems/process enhancements, joint business plans).
• Drive initiatives to improve on-shelf availability, reduce cost-to-serve, and strengthen end-to-end efficiency.
• Champion continuous improvement opportunities in collaboration with retailers.

5. Insights and Reporting:

• Provide insights on customer supply chain trends, risks, and opportunities.
• Share regular service and forecast performance updates with internal and external stakeholders.
• Support customer and internal reviews with clear data and recommendations.

Foundational Ingredients: Core Competencies 

• Collaboration & Influence: Able to build strong partnerships with major customers and cross-functional teams.
• Customer-Centric Mindset: Understands grocery/non-grocery customer drivers, tailors solutions to deliver mutual benefit.
• Analytical Thinking: Confident interpreting data to draw insights and influence decisions.
• Problem Solving & Resilience: Proactive in resolving issues and navigating complexity.
• Strong Forecasting background: Confident in owning and driving forecast accuracy and basing forward forwards on trends and current and upcoming activity and promotional mechanics, seasonality.
• Project Ownership: Leads cross-functional projects end-to-end with accountability.
• Communication: Clear, concise, and adaptable to multiple audiences (internal stakeholders, customer contacts).
• Adaptability & Agility: Flexible in approach to meet dynamic channel demands.

Education, Qualifications, Skills, and Experience :  

• Proven experience in supply chain, customer collaboration, demand planning - ideally within FMCG/grocery retail.
• Strong understanding of UK retail operations and processes, with experience working with the UK’s Top 6 retailers highly desirable.
• A natural at building credibility with customers, inspiring trust, and converting relationships into successful action.
• Thrive in fast-paced environments, demonstrating resilience, self-starting initiative, and a will to continue learning.
• Skilled at developing collaborative, customer-focused plans, with the ability to influence stakeholders effectively at all levels.
• Excellent analytical skills, with advanced Excel proficiency and experience using customer order management systems.
• Strong understanding of supply chain planning, forecasting, customer relationship building, and logistics.
• Knowledge of the UK retail market, with the ability to anticipate trends and adapt strategies to maximise results.
• Able to make smart, short-term decisions while keeping long-term objectives in sight.
• Strong communicator who can flex style for different audiences, ensuring clarity and alignment across internal teams and customers.
• Proven ability to work cross-functionally across Supply Chain, Sales, Marketing, Category, Finance, and IT to deliver collaborative solutions.

The role is based is Farringdon, and it will be required to come 2 days in the office.