- Senior
- Optionales Büro in London
We’re reinventing payments.
In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.
Now, over 150,000 customers across four countries choose to transact billions with us every year.
But we’re just getting started.
Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.
The Role
As the Underwriting Manager at Dojo, you will be a key leader in our Credit Risk and Underwriting team. You will lead and mentor a team of underwriters, ensuring robust risk management practices that support our business growth. This role requires a hands-on leader who can apply their expertise to complex cases, drive team performance, and collaborate with cross-functional partners to balance commercial needs with risk mitigation.
What You Will Do...
- Lead a Team: Provide effective leadership, mentorship, and development for a team of underwriters, fostering a culture of high performance and continuous learning.
- Manage Underwriting Operations: Oversee the day-to-day operations of the underwriting function, ensuring efficiency and consistency in our global onboarding flows.
- Implement Risk Policy: Apply and enforce comprehensive underwriting policies and standards across all operations, ensuring compliance with industry regulations such as KYC, AML, and card scheme rules.
- Drive Performance: Establish clear performance objectives for the team and use data to identify trends, enhance portfolio quality, and improve operational effectiveness.
- Handle Complex Cases: Act as a senior point of escalation for intricate or high-value merchant applications, providing expert guidance and ensuring sound, well-documented decisions.
- Collaborate Cross-Functionally: Partner with teams across the business, including Commercial, Product, and Legal, to provide an underwriting perspective and facilitate solutions that balance risk with business objectives.
What You Will Bring...
- Proven Leadership: Previous experience managing and developing an underwriting or credit risk team within the payments or fintech industry.
- Domain Expertise: Experience in underwriting or credit risk, with a strong understanding of the payments ecosystem, including chargeback risk, fraud prevention, and regulatory compliance.
- Analytical Skills: Strong ability to analyse complex data and use market insights to inform underwriting decisions and process improvements.
- Communication Skills: Effective written and verbal communication skills with the ability to present complex information clearly and influence diverse stakeholders.
- Problem-Solving: A proactive and adaptable approach to solving multi-dimensional problems in a fast-paced, evolving environment.
Dojo home and away
We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.
That's why we have an office-first culture. This means working from the office 4+ days per week.
With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.
Question: what’s curious, relentless, and customer obsessed?
If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.
If the following speak to you, let’s talk:
- You’re curious. You have a real desire to learn and create.
- You’re relentless. You keep going even when it’s easier not to.
- You’re customer-obsessed. You know how important customers are to what you do.
Diversity, equity, and inclusion at Dojo
From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK.
And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.
Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.
If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.
To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.
Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.
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