- Junior
- Optionales Büro in Bristol
We’re reinventing payments.
In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.
Now, over 150,000 customers across four countries choose to transact billions with us every year.
But we’re just getting started.
Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.
The Role
We're reinventing payments, and our world-class customer service is a huge part of that. We're looking for a new Technical Support Advisor to join our Bristol-based team. You'll be a crucial part of our operation, providing a game-changing level of support to our customers.
This isn't your typical contact centre. This is a chance to be at the beginning of something special, where your natural curiosity and relentless problem-solving skills will help us build the future of in-person commerce. You’ll be the person our customers turn to when they need help, and you'll love the challenge of getting them back to what they do best: running their own businesses.
What you will do...
Be a technical expert. You’ll provide exceptional technical support, using your troubleshooting skills to diagnose and resolve customer issues over the phone, live chat, and email. You’ll take ownership of every challenge, seeing it through to resolution with a goal of 'One Call Resolution'.
Build a knowledge base. You’ll quickly become an expert in our products and systems, mastering our in-house and external tools to deliver lightning-fast solutions.
Innovate and improve. You’ll be constantly looking for ways to make things better. By working closely with our technology teams, you’ll drive continuous improvements that directly impact our customers' experience.
Obsess over the customer. Every interaction is an opportunity to strengthen our relationship. You’ll communicate with clarity and confidence, delivering an outstanding service that goes above and beyond, every single time.
What you will bring...
- Experience in a customer service-led environment. You'll be able to demonstrate going above and beyond to reach resolutions.
Curiosity and a can-do attitude. You love understanding how things work. Whether you've built your own device or are learning to code, you have a natural proficiency for problem-solving and a logical, analytical mindset.
Exceptional communication skills. You'll maintain composure and a relentless customer focus, no matter the challenge.
Self-motivation. You’re proactive and able to anticipate and resolve issues, but you also thrive as part of a high-performing team.
Confidence with tech. You'll be comfortable navigating new systems and have strong troubleshooting skills.
- Flexibility. Our customers need us when they need us. This team work out of hours shift patterns and the salary is reflective of this (hours between 8am - 11pm, rotating across 7 days a week, in a 4 days on/2 days off pattern).
This is a chance to be a part of a company with huge visions for the future! If you're ready to get your hands dirty, work at pace, and help us delight our customers, let's talk.
Dojo home and away
We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.
That's why we have an office-first culture. This means working from the office 4+ days per week.
With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.
Question: what’s curious, relentless, and customer obsessed?
If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.
If the following speak to you, let’s talk:
- You’re curious. You have a real desire to learn and create.
- You’re relentless. You keep going even when it’s easier not to.
- You’re customer-obsessed. You know how important customers are to what you do.
Diversity, equity, and inclusion at Dojo
From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK.
And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.
Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.
If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.
To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.
Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.
#LI-Hybrid
