Field Security Architect bei Open Roles

We are seeking a Field Security Architect to join our team and deliver exceptional experiences to our growing base of enterprise clients. The ideal candidate will combine the strengths of a Security Architect, Solutions Engineer, and Customer Success professional. You will be the primary technical contact for prospects and customers. In your role, you will be responsible for excellent POV experience, smooth onboarding, and full adoption. Also, you will serve as the voice of the customer for our secure design review platform.

What will you do:

• Proof Of Value: Help new prospects to gain the value of the platform through all stages of the POV period.
• Customer Onboarding: Serve as the primary technical advisor to the customer, ensuring a seamless transition from POV to full onboarding. This includes leading onboarding sessions, configuring the platform to customer requirements, and ensuring rapid time-to-value
• Customer trusted advisor: Work closely with customers to understand workflows, gather requirements, and ensure our platform meets evolving needs. Collect, analyze, and relay customer feedback to product and engineering teams.Provide proactive, high-touch support to key accounts, ensuring satisfaction and long-term retention
• Escalation Management: Act as the point of escalation for complex technical issues, coordinating with internal teams to drive resolution

Qualifications:

• 5+ years in a customer-facing technical role (Customer Success, Solutions Engineering, or similar)
• Demonstrated experience as a Security Architect or in a security-focused role
• Deep understanding of technology, security review processes, and development methodologies
• Hands-on experience with threat modeling in enterprise environments
• Proven track record of working within or alongside software development teams

What you should know:

• Extensive familiarity with software development processes, tools, and methodologies including:
• CI/CD pipelines and integration points for security tooling
• Security integration points throughout the SDLC/PDLC
• Comprehensive knowledge of PDLC (Product Development Life Cycle) phases and security touchpoints:
• • Requirements gathering and security requirements definition
  • Design phase security reviews and architecture assessments
  • Implementation phase secure coding practices
  • Testing phase security validation
  • Deployment and maintenance security considerations
• Familiarity with security frameworks (e.g., OWASP, NIST, ISO 27001, MITRE ATT&CK) and threat modeling methodologies (e.g., STRIDE, PASTA, Attack Trees, LINDDUN)
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a proactive approach to customer challenges
• Ability to collaborate cross-functionally with product, engineering, and sales teams
• Industry certifications such as CISSP, ISSLP, ISSAP are a plus