Customer Host bei Heathrow Airport Limited
Heathrow Airport Limited · London, Vereinigtes Königreich · Onsite
- Junior
- Optionales Büro in London
Contract: Permanent
Hours: 35 hours per week
Salary: £28,831
Shifts: A rolling roster covering early, late and night shifts.
There's no better way to get from Heathrow to central London than using public transport. Small wonder, then, that over 20,000 passengers a day make use of our rail stations.
We are looking candidates that thrive on service and going the extra mile. Customer Hosts will join our Heathrow Rail Station teams to help drive more passengers to use our stations by providing sharing travel information and giving assistance.
The recruitment process consists of a review of your application, followed by a video application process, an in-person safety awareness test and If successful through each of these initial stages you will be invited to the assessment centre.
Join our Customer Host team and be part of delivering exceptional rail travel experiences to our passengers and contribute to the smooth operation and customer satisfaction of our rail services at Heathrow.
Responsibilities
- As our brand ambassadors, you will offer everyone a warm welcome to London by offering your knowledge and guidance, whether it’s helping them find the right train, terminal or giving directions to London landmarks.
- Complying with Heathrow Rail’s procedures, rules and regulations which could involve knowing what to do if spot an unattended bag, see someone acting strangely or are involved in an emergency evacuation.
- Addressing customer concerns and resolve any issues or complaints in a professional and timely manner.
- Collaboration with other rail staff and departments to coordinate services and ensure smooth operations.
- Staying up-to-date with relevant policies, procedures, and safety regulations to ensure compliance and customer well-being
Qualifications
- Proven experience in providing customer service
- Observation and communication skills are important – our medical will involve a hearing and sight test.
- Ability to remain calm and professional in challenging situations, demonstrating strong problem-solving skills.
- A good level of fitness as you will spend your shift out and about, interacting with our passengers.
