Business Systems Analyst bei United Group of Companies, Inc.

Who We Are

The United Group of Companies, Inc. – celebrating over 50 Years in business - is a full-service, vertically integrated leader in real estate development and management with over 50 years of industry expertise. Our mission is to develop, build, and acquire vibrant communities where our residents, investors, partners, and commercial clients feel welcome, connected, and fulfilled. Our commitment to innovation sets us apart and is evident in our award-winning lifestyle programs. We firmly believe that where you live, and work, should be an experience that enriches and improves your life. United Group provides a place to call home and a space where businesses thrive in all the communities we join.

We are honored to have been voted by our employees as one of the Albany Time Union’s Top Workplaces for nine consecutive years and nationally recognized as a Top Workplaces USA employer for five years running – most recently earning the 2025 Top Real Estate Workplace distinction. We are also thrilled that our management company, United Plus Property Management (UPPM), has earned the Accredited Management Organization (AMO®) of the Year Award for 2024! To learn more about us, please visit our website: https://www.ugoc.com

Join Our Team!

We have an immediate need for a Business Systems Analyst to join our team at our Corporate office in Troy, NY. This is a full-time role, reporting to the Manager of Business Systems, and responsible for the following:

System Maintenance + Technical Operations:  

• Provide the first level of support for on-site and corporate staff, primarily assisting in “day to day” functions in several business verticals including, but not limited to: Affordable, Student Housing, Commercial, Multi-family, and Active Adult as well as complimentary functions such as Leasing Center, Amazon Lockers, and Pay/DocScan modules
• Responsible for system maintenance and support including analyzing current systems to build capability and meet ongoing business needs
• Maintain all aspects of the system including creating, modifying, and maintaining user settings, profiles, custom menu sets, account trees, lists, and modules
• Configuration of business rules within each functional module 
• Continuous quality improvement: Project the mindset to proactively implement and improve workflows and efficiencies of existing operating procedures
• Working within and managing a ‘help desk’ ticket system that will track calls, classify issues by problem type and track resolutions thus enhancing user experience and improving quality across all applications
• Assisting property managers and site staff with day-to-day tasks such as: resolving resident ledger issues, password resets, and aligning roles/permissions with business requirements
• Willing to take ownership of the issue analysis and resolution efforts and commit to "doing what it takes" to resolve technical issues, triaging as necessary
• Dedicated to understanding the relationships and functionality between integrated software
• Escalate critical issues to Vendor level technical support, open and monitor support cases, act as the technical point of contact, monitor progress and follow up regularly to drive timely resolution
• Primary point of contact for United’s Managed Services Provider, ensuring security and IT infrastructure services are performed for all employees at a high level and meet business requirements

Training + Development:  

• Leads and directs training and employee development on accounting and property management software and integrated property management software
• Trains new and existing employees on workflows/procedures related to property management software systems via in person, telephone, and webinar sessions
• Creates and designs training materials, handouts, and related materials necessary to train new and existing staff
• Plan, establish and conduct training webinars on a broad set of software applications

Project Management + Standard Operating Procedures:

• Project management/implementation
• Implementation of new modules and/or system enhancements and upgrades
• New property on-boarding project team 
• Test and lead testing efforts related to new functionality, new modules, and upgrades to existing modules including creating test plans, test cases and working to ensure a rigorous UAT process is followed by users
• Work collaboratively with Management Team to develop Standard Operating Procedures for Operations to positively impact business operations 
• Creates and maintains operations and training materials associated with United’s integrated systems 

Security + Access:

• Provides support to include initial access for new users, menu set-up, and security

Customer Service + Process Improvement: 

• Help resolve daily issues that occur with performance, report questions, and day-to-day operational issues
• Demonstrates ability to manage difficult situations and resolving issues in a harmonious manner
• Become knowledgeable with company-specific property management and accounting business processes and needs; continually look for ways to leverage system capabilities to improve efficiency through workflow, automation, and process improvement
• Bridging the gaps between and among the various business user groups and ensuring that the needs of each group are met

Communication:  

• Communicate resolution of issues to users in professional and timely manner

Travel: 

• Required to periodically travel to markets throughout the State of New York, Florida, Georgia, and other states as needed

Job Overview + Requirements

• Job Type: Business Systems Analyst; Exempt Salary: $75,000
• Work Hours:  Monday through Friday, 8:00am – 5:00pm
• Physical Requirements: Ability to sit for long periods of time, ability to travel as needed. 
• Required Education: BS in Business, Computer Science or equivalent practical knowledge/experience.  Direct knowledge of Accounting Principles is a plus but not required. 
• Required Experience: 5+ years’ experience in IT/Accounting field to include working with operations/accounting software, preferable software as a service model.  3 – 5 years of customer service/technical support service in a fast – paced business environment.  Proficiency with Microsoft products. 
• Qualities: Professional image compatible with United Group – positive attitude, energetic, assertive.   Demonstrates integrity on a personal and professional level. Strong work ethic with exceptional verbal and written communication.  Meticulous attention to detail and high ownership.  Ability to work in a fast-paced environment with multiple deadlines.

Benefits & Time Off

• Medical – Highmark BlueShield of Northeastern NY – 3 insurance plans with HSA options; eligibility 1st of the month following 30 days.
• Dental + Vision – eligibility 1st of the month following 30 days.
• Life Insurance – Company paid Basic Life Insurance Policy (1x Annual Salary) with additional Voluntary Life Plans; eligibility 1st of the month following 30 days.
• 401K Retirement Plan – Voya Financial; Employee Contribution Eligibility at 1st of the month following 90 days; eligible for Employer Match after 1 Year of Service; up to 4% Company Match.
• Additional Benefits – Employee Assistance Program; United Concierge Medicine (24/7 telemedicine service, including Mental Health); Calm App premium subscription; Learning Care Group (childcare tuition discount); Dependent Care FSA; Tuition Assistance Program.
• PTO – Personal (24 Hours), Sick (56 Hours), and Vacation Time (80 Hours; escalated based on years of service up to 160 Hours); eligibility after 90-day Introductory Period.
• Holidays – 10 Company Paid Holidays.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected class covered by law.