Police Section Manager - Support Services Assignment bei Town of Queen Creek, AZ

About the Department

This recruitment is for the Support Services Assignment. The Town of Queen Creek is proud to be able to offer the following hiring incentives for Civilian/Professional staff in QCPD:

• Hiring Bonus/Incentive pay of $7,500 for Professional staff  (All hiring bonuses are listed as the net-pay you will receive):
  • $1,000 after hire date.
  • $500 after successful completion of Position-Specific Training 
  • $1,000 after successful completion of your probation
  • $2,500 after the successful completion of 1 year (after probation)
  • $2,500 after the successful completion of 2 years (after probation)
• Vacation & Sick time front-load
• Education Bonus (if applicable)
• Moving Expenses (if applicable)
• Travel Reimbursement (if applicable)

JOB CLASSIFICATION SUMMARY

Positions assigned to this class are responsible for leadership, management, direction, and coordination of programs, services, and section-level operations. Incumbents are responsible and accountable for section planning and are charged with program supervision and implementation of services and/or programs.

DISTINGUISHING CHARACTERISTICS

This is a professional staff (non-sworn) employee in a management-level position, and is recognized as an organizational authority over police department staff serving as a second-level management classification. Work assignments may also involve directing and coordinating staff, projects, programs, long-range planning, budget, and policy development.

Support Services Assignment – Distinguishing Characteristics:

This position will manage more than one support services area (Records, Property & Evidence, Crime Scene, Field Support Services, or Real Time Information Center) and will serve as the Police Departments System Security Officer (SSO).

Public Affairs Assignment - Distinguishing Characteristics: 

This position will primarily oversee and manage internal and external marketing, branding, engagement, information, and outreach strategies for the Police Department. This position specifically manages the department's social media channels, media relations, public relations, and communications efforts. This position manages and supervises a team of digital media, marketing professionals, community engagement officers, and public information officers.

Position Duties

ESSENTIAL DUTIES

The following are intended to describe core work functions of this classification.  While the level and broad nature of essential duties may not change, specific work tasks will vary over time depending on the Town’s needs.

• Manages staff by planning and prioritizing tasks, ensuring policy and procedure compliance, recommending changes and adjustments, and monitoring staff performance and development.
• Develops specialized plans and projects by identifying problems, implementing action plans, analyzing staffing loads, and providing input on projects.
• Improves services by analyzing data, identifying shortfalls, developing plans, setting priorities/goals, attending meetings, and improving services.
• Prepares and administers the annual budget for the assigned section by forecasting expenditures, researching information, developing strategic plans, presenting proposals for approval, authorizing payments, and monitoring expenditures for recommended adjustments.
• Supervises employees and coordinates personnel-related activities to include, but not limited to, training, approving work schedules, recommending /approving personnel actions, coaching and counseling, establishing performance goals, and writing performance evaluations.
• Assigns, supervises, evaluates, inspects, and coordinates the activities of a division of the Police Department.
• Ensures staffing coverage for assigned shifts and the deployment of employees into appropriate areas.
• Keeps subordinates informed of new laws, department policies, and procedures; ensures compliance with all Town, state, and federal laws regarding law enforcement and adherence to all departmental rules, procedures, and guidelines. 
• Conducts administrative duties including grant preparation, policy writing, team meetings, training, and inspections.
• Develops, reviews, and manages data, records, and reports related to section investigations, activities, and performance.
• Administers and manages special projects.
• Provides appropriate notifications for critical incidents or other designated situations.
• Represents the police department and serves as a liaison with other Town departments, external agencies, community leaders, businesses, and other stakeholders.
• Participates in community events and meetings. 
• Responds to questions, provides information, resolves complaints, and promotes positive public and community relations.
• Performs and supervises internal investigations, reviews, and other audits.
• Provide work direction to and review the work of other employees.
• Performs related work as assigned.

Additional Essential Duties for the Public Affairs assignment: 

• Manage strategy and content for the Department’s social media channels.
• Manage media relations by building relationships with media partners and reporters, and preparing and distributing press releases.
• Oversee communication efforts during emergency situations, including community outreach and town leadership.
• Prepare marketing, branding, and crisis communication plans for community and organization-wide campaigns.
• Oversees marketing campaigns, as well as internal and external communication and branding.
• Oversee engagement and outreach activities, operations, and events.
• Serves as a liaison with department divisions/sections; assists with the production of public information and marketing materials, website and social media content, graphics, photos, and videos.
• Directs and oversees community policing needs, police community relations, responsiveness to citizen complaints, personnel investigations, and other similar activities.
• Manage the Department’s feedback and reporting channels, including but not limited to See Click Fix, Website contact/feedback, SPIDR Tech, Power Engage, etc.

Minimum Qualifications

MINIMUM QUALIFICATIONS (at job entry)

Education and Experience:  

• Bachelor's Degree from an accredited college or university in Public or Business Administration, Criminal Justice, or a closely related field. For Public Affairs assignment, degree considerations also include Public Relations, Marketing, Communications, or a closely related field.
• 7 years of experience directly related to one of the areas of assignment
• 3 years of progressively responsible supervisory experience in a support services division within a law enforcement agency or directly related to the area of assignment
• An equivalent combination of directly related education and experience may be considered. 
• Bilingual in English and Spanish is preferred.

 LICENSING/CERTIFICATION REQUIREMENTS 

• Valid AZ Driver’s License; 

Special Requirements:

KNOWLEDGE

• Management techniques and options to successfully motivate and supervise staff;
• Principles and practices of leadership, supervision, and training;
• Principal-based leadership and ethical decision-making;
• Budgeting and municipal finance principles and practices;
• Office management processes and procedures;
• Customer service procedures and techniques;
• Methods, objectives, and procedures of law enforcement records practices;
• Police department policies and procedures;
• Rules, regulations, laws, policies, and procedures governing the security and privacy of record information;
• Federal, state, and local laws as applicable to municipal law enforcement;
• Computerized criminal justice information systems;
• Contemporary legal issues, such as criminal, civil, and labor laws, and municipal ordinances that affect police agencies.
• Proper spelling, grammar, and punctuation;
• Laws, regulations, and policies regarding safe work practices; and,
• Standard office equipment, including the computer and programs relevant to the performance of applicable duties and responsibilities.

Public Affairs Assignment- Knowledge: 

• A deep understanding of public safety communication, media management, and crisis communications;
• Law enforcement settings and public safety practices;
• Principles, objectives, and best practices of public information, public affairs, marketing, and digital content management;
• Municipal government operations and structures, including Town and departmental programs, policies, and functions;
• Journalistic standards and English grammar, spelling, and punctuation;
• Professional applications of research and writing skills;
• Media tactics, including interview techniques and preparation;
• Content development applications for digital, print, social media, and websites;
• Content management for websites, mobile applications, and social media platforms; and,
• Best practices related to web content and digital communications.

SKILLS

• Supervising, directing, and managing individuals, workgroups, and teams;
• Developing and maintaining a budget;
• Developing formal agreements and contracts with other agencies and communities;
• Effectively analyzing and resolving operational and procedural problems;
• Providing customer service;
• Planning and implementing programs;
• Solving problems and making sound decisions;
• Providing leadership and mentoring;
• Building consensus and cultivating adaptability;
• Managing stressful and complex situations;
• Interpreting and applying applicable laws, codes, regulations and standards;
• Managing time effectively while remaining agile and flexible; 
• Using computers and related software applications;
• Communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and other interested parties sufficient to exchange or convey information and to receive work direction.

Other Qualifications

OVERALL PHYSICAL STRENGTH DEMANDS:

PHYSICAL DEMANDS:

Note: This is intended as a description of the way the job is currently performed. It does not address the potential for accommodation.

MACHINES, TOOLS, EQUIPMENT, SOFTWARE AND HARDWARE:

Standard office equipment; vehicle

ENVIRONMENTAL FACTORS:

PROTECTIVE EQUIPMENT REQUIRED:

None

NON-PHYSICAL DEMANDS:

PRIMARY WORK LOCATION: