IT Support Technician bei Fender

Fender Musical Instruments Corporation is a world-famous brand with offices across the globe. Fender was born in Southern California and has built a worldwide influence beyond the studio and the stage. A Fender is more than an instrument; it’s a cultural symbol that resonates globally.

We are searching for an IT Support Technician to join our team in Corona, CA. The IT Support Technician will be responsible for installation, support, and maintenance services within Fender’s desktop computing environment. This role ensures user satisfaction by diagnosing, repairing, and upgrading hardware, software, and peripherals for PC and Mac systems.

Essential Functions:

• Install, configure, maintain, and upgrade computer hardware, operating systems, applications, and peripherals.
• Perform analysis, diagnosis, and resolution of problems related to computer hardware, operating systems, applications, and peripherals.
• Recommend and implement proactive or automated solutions to resolve recurring system-related issues.
• Monitor and assess system performance, making recommendations for upgrades as needed.
• Provide end-user support via phone, email, and in person to resolve technical issues.
• Ensure appropriate LAN and wireless LAN connectivity across Fender’s systems.
• Maintain accurate inventory of hardware, software, and IT assets.
• Document support activities, helpdesk tickets, and technical resolutions.
• Provision user accounts, permissions, and services within Active Directory, Exchange, VPN, and printing systems.
• Perform basic network and security functions, such as resetting passwords, managing file permissions, and monitoring access.
• Collaborate with approved vendors for hardware, software, and services support.
• Additional duties as assigned.

Qualifications:

• College diploma or university degree in Computer Science, or 2+ years equivalent IT support experience.
• A+ and/or MCSE certifications preferred.
• Hands-on desktop/laptop hardware troubleshooting and installation (PC and Mac).
• Strong technical knowledge of Microsoft Windows, Office, Active Directory, Exchange, and TCP/IP networking.
• Experience with handheld terminal scanners, Zebra printers, USB barcode scanners, and network printing is a plus.
• Cisco, Citrix, Raspberry Pi, SAP or other ERP knowledge preferred.
• Ability to build/configure servers from scratch is desirable.
• Strong interpersonal, written, and verbal communication skills with the ability to explain technical concepts to non-technical users.
• Customer-service orientation with strong problem-solving and analytical abilities.
• Ability to prioritize tasks in a fast-paced environment and work flexible hours to support planned outages.
• Ability to adhere to safety procedures, rules, and regulations at all times, and to wear personal protective equipment while on the factory floor, including, without limitation: safety glasses, gloves, earplugs, and protective footwear.

About Fender Musical Instruments:

Fender Musical Instruments Corporation (FMIC) is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Gretsch®, Jackson®, EVH®, Charvel®, among others. For more information, visit www.fender.com. FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans’ status, sexual orientation, or any other protected factor.

Fender is required by law in certain jurisdictions to include a pay scale in the job posting for this position.  “Pay scale” means the salary or hourly wage range that Fender reasonably expects to pay for this position; it is neither a promise nor a guarantee of the compensation that the successful candidate will receive.  The pay scale for this position takes into account the wide range of factors that Fender considers in making compensation decisions, including, without limitation: skill set, experience, and training, licensure and certifications, and other business and organizational needs.  If this is a remote position, the pay scale disclosed herein may be adjusted further based upon the applicable geographic differential associated with the location from which the successful candidate will work.  Please note that it is not typical for a Fender employee to be at or near the top of the pay scale for their role – especially as a new hire – and compensation decisions are dependent on the facts and circumstances of each case.  Subject to the foregoing, the current pay scale for this position is $25.00 to $31.00 per hour.

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