Safety Surveillance Systems Administrator bei Keolis

Role purpose: The Safety Surveillance Systems Administrator will support the location’s Safety efforts and culture by timely reviewing all video-captured events on the buses, identify the employees of those events and analyze and grade all captured events. This position will be responsible for coaching employees when policy violation has been identified and assist with internal investigations and litigation when required in mitigating loss due to accidents, injuries and claims.

Key Accountabilities: 

• Timely review of all video-captured events on the buses

• Accurately identify the employees of the events

• Coach employees when policy violation has been identified and/or when employee exhibit unsafe driving behavior, within contractual deadline.

• Keep accurate record of all coaching sessions and communicate such to the Operations Management team.

• Determine level of refresher training needed, when applicable, and work with the training department to schedule appropriate training.

• Elevate events to the Safety Director when serious violation has been identified for appropriate corrective action determination.

• Downloading captured events as needed and, when permitted, on the scene during an accident.

• Identifying surveillance system needs.

• Interpreting and explaining surveillance system processes and procedures.

• Confirming the identity of the employee driving the coach using daily run sheets, operator history, extra-board sheets, paddles/runs, and ID recognition.

• Performing investigations as needed of customer comments and complaints with Coach Operators involved in incidents. This may include observing photographs, the coach, the scene, and other relevant factors.

• Analyzing and grading downloaded captured events daily. Any item(s) that are marked as serious will be brought to the Director of Safety & Training for immediate action.

• Assisting with the viewing, documenting, and downloading of accidents and incidents of any and all coach camera system

• Perform other duties and responsibilities or special projects as assigned or requested.

Knowledge and Experience: 

• Minimum 2 years’ technical computer experience required, specific to video file transfer experience.

• Minimum 2 years’ transportation experience preferred.

• Methods and techniques of surveillance trending analysis.

• Must be able to view video footage over extended periods of time.

• Must have the ability to prepare and present programs and presentations.

• Methods and techniques of preserving data in mitigating spoliation of evidence.

• Strong and proven customer service skills are essential when communicating with employees.

• Must have excellent verbal and written communication skills. 

• Must have experience in operating a database, word processing software, spreadsheet, and a graphics package.

• Establishing and maintaining effective working relationships with the Agency; CapMetro Officials in the course of work including the general public.

• Must have high level of attention to details

• Experience with clearly presenting findings and recommendations to management required.

• Excellent time management skills with ability to prioritize in a fast-paced environment to meet contractual deadlines.

• Able to work flexible hours to meet the needs of the business

• Must maintain confidentiality and safeguarding of sensitive material

• Demonstrated ability to work effectively in a diverse environment

• This position requires professional, technical, administrative, analytical and confidential work of a complex nature.

Additional Statements:

• Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.

• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world. 

• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.

• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible