Patient Relations Coordinator bei Heart South
Heart South · Alabaster, Vereinigte Staaten Von Amerika · Onsite
- Junior
- Optionales Büro in Alabaster
Communicate with Patients, Doctors and other staff members in a professional, timely and courteous manner.
Job Responsibilities to include:
- Create patient charts by entering demographic and insurance information.
- Schedule all testing, new and future appointments.
- Process Outgoing Referrals.
- Learn Centricity, Clearwave, Zocdoc and Portal functions and operations.
- Follow all HIPAA guidelines concerning PHI and patient confidentiality.
- Maintain a calm and courteous manner with patients and staff.
Qualified applicants must be willing and able to multitask in a fast-paced clinical setting for a growing company currently handling well over 300 patients per day.
Qualifications:
Education: High school diploma/GED
Experience: Medical office experience preferred.
Performance Requirements:
Abilities:
- Ability to multi-task, manage details and organize efficiently and effectively.
- Ability to read, interpret, and apply policies and procedures.
- Ability to set priorities among multiple tasks.
- Ability to interact with patients, medical and administrative staff, and the public effectively.
- Ability to use EMR, other relevant computer hardware and software, telephone, copier, fax machine and other standard medical office equipment.
Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, calculators, etc.
Mental/Physical Requirements: Involves sitting approximately 75 percent of the day, walking or standing the remainder, using computers and telephones.
The operators are the first impression of Heart South. We use wireless headsets and you will need to speak clearly and professionally, and be conscientious of other operators in the room and other conversations.
We are responsible for answering all the incoming calls from patients, referring physicians, hospital staff, pharmacies, and other clinics.
You will schedule in office and telemedicine office visits with the physicians and Nurse Practitioners.
You will schedule in house testing. You will learn which tests are scheduled before others and which ones need prep.
You will send phone notes to the triage nurses for patients, pharmacies, and other offices. These can be for problems the patients are experiencing. It can also be for a refill, or questions on a refill, surgery clearances, and a number of other issues or questions.
You will be proofing the scheduling system against the calendar to make sure they match and are correct.
