LPG Customer Coordinator II bei Camin Cargo

1.0 Corporate Job Title

LPG Customer Coordinator II

2.0 Reporting Relationship

LPG Manager

3.0 Company Overview

Camin Cargo is a leading provider of inspection, testing, and certification services in the oil and gas industry. We are committed to ensuring the highest standards of safety, quality, and compliance for our clients worldwide. We are seeking a dynamic and experienced Customer Coordinator III to join our team.

4.0 Position Summary

As an LPG Customer Coordinator II, you will take a lead role in managing customer relationships, service delivery coordination, and operational support across a multi-site territory. This position requires advanced customer service skills, industry knowledge, and the ability to work collaboratively with logistics, sales, and field operations teams. You will also mentor junior team members and participate in continuous improvement initiatives.

5.0 Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

•    Serve as a primary point of contact for key clients, addressing inquiries, providing solutions, and resolving service issues in a timely manner.

•    Drive revenue growth by identifying new business opportunities with existing clients and pursuing new client accounts.

•    Effectively managing customer nominations, ensuring that orders are processed promptly and accurately. 

•    Collaborate with internal Business Development department to participate in industry trade shows and events to represent the company and build relationships with potential and existing clients.

•    Ensure client projects are executed efficiently and on schedule.

•    Address and resolve customer concerns, complaints, or issues with a focus on maintaining positive relationships and client satisfaction.

•    Prepare and present regular reports on customer satisfaction, service levels, and operational performance to senior management.

•    Ensure that all customer-related activities align with the company's safety standards, industry regulations, and compliance requirements.

•    Promote and enforce adherence to environmental, health, and safety (EHS) protocols in all customer service activities.

•    All other job duties as defined. 

6.0 Minimum Requirements

•    Bachelor’s degree in business administration or a related field required.

•    Minimum of 4 years of experience in customer service, preferably in the oil and gas industry.

•    Excellent communication and interpersonal skills, with the ability to build relationships at all levels.

•    Ability to multitask and prioritize in a fast-paced environment.

•    Ability to work independently and as part of a team.

•    Detail-oriented with strong organizational skills.

7.0 Metrics of Success

•     Revenue Growth: Deliver year-over-year growth in LPG testing, inspection, and certification revenue through client retention and new business opportunities.

•     Operational Excellence: Achieve >95% accuracy and compliance in inspections, testing, and reporting, while meeting client deadlines and regulatory standards.

•      Customer Satisfaction & Retention: Maintain customer satisfaction scores above 90% and secure repeat business through strong client relationships.

•      Efficiency & Cost Management: Improve operational efficiency and resource utilization, resulting in measurable cost savings without compromising quality.