IT Deskside Support Specialist (On-Site Role in Albuquerque, NM) bei Accenture

Contractor Opportunity: IT Deskside Support Specialist Location: Albuquerque, NM – On-Site Engagement Type: Contractor via Third-Party Supplier Contracting Entity: Accenture Supplier Record: BCforward Start Date: 10/27/2025 Duration: 12 Months with potential for extension About the Role: We are seeking qualified contractors to fulfil the role of Deskside Support Specialist. The modern workplace is powered by technology, and the seamless function of hardware is essential for maintaining productivity, collaboration, and innovation. In large organizations and dynamic environments, the need for dedicated hardware expertise is paramount. This project seeks to define, recruit, and integrate a Deskside Support Specialist whose primary focus will be hardware configuration and support. This role is vital in ensuring that employees have reliable access to workstations, peripherals, and networked devices, and that issues are resolved efficiently with minimal disruption to business operations. This opportunity is open to individuals located in Albuquerque, NM and/or surrounding areas. Contractors will be engaged and paid by a third-party payroll supplier, BCforward, which will serve as the employer of record for tax and compliance purposes.Key Responsibilities: Core Duties: Day to day varies from phone/email, project-based work Responding to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment Answering tickets via phone/email/chat and own resolution of all incidents & requests to closure Troubleshooting, monitoring, and maintaining desktop hardware and support of business applications Support new hire deployments, as well as RTO projects and office moves Network connectivity troubleshooting & control room support Maintaining hardware inventory in designated site pantry & inventory management tools Shipping and receiving assets Supporting remote workforce – troubleshooting and diagnosing root cause of issues to resolutionDeliverables or Project Scope:Troubleshooting of hardware failures, performance issues, and connectivity concerns.Assessment of user and departmental hardware needs.Support for urgent issues to minimize workflow disruptionsTagging, tracking, and inventory management for all hardware assetsQualifications: 3+ years of Experience as Deskside Support Specialist (hardware configuration & support) Proficient in troubleshooting experience with Windows OS, Active Directory, O365 Suite of Applications Prior experience troubleshooting utilizing remote support tools Prior ServiceNow ticketing system experience Ability to troubleshoot first call resolutions while being able to multitask hardware related issues Prior experience in imaging workstations (desktops/laptops) VPN and VDI support experience required High School DiplomaPreferred Qualifications: Call center support experience, preferred Prior inventory management of corporate assets  Exceptional communication and interpersonal skills, with the ability to interact effectively & professionally with employees at all levels of the organizationHow to ApplyPlease register and submit your resume at  .  Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by BCforward for next steps.Compliance NotesThis is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:In response to a formal complaint or charge,In furtherance of an investigation, proceeding, hearing, or action, orConsistent with Accenture’s legal duty to furnish informationCalifornia residents or those planning to work from Los Angeles County should review additional notifications .Please read for more information on how we process your data during the contractor engagement process.Compensation DisclosureCompensation for contractor roles supporting Accenture is determined by the contractor’s employer BCforward, and varies depending on factors such as location, role, skill set, and experience.As required by law, below you’ll find the reasonable range of compensation BCforward expects to pay for this role if hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline for applying. Information on benefits offered by BCforward is listed below:BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.Compensation Range: $29.00 to $29.00 per hourDrug-Free WorkplaceAccenture maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action. The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.Equal Employment Opportunity StatementAccenture believes that no one should be discriminated against because of their differences. All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law.Accenture’s commitment to diversity and inclusion extends to all individuals performing services on its behalf, including those engaged through third-party suppliers. For details, view a copy of the .Accenture is an EEO and Affirmative Action supporter of Veterans and Individuals with Disabilities and is committed to providing veteran engagement opportunities.Accenture is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observances. If you are hired to perform services as a contractor for Accenture, you may request reasonable accommodation through the supplier, which will coordinate with Accenture as needed to support your ability to perform essential job functions. Jetzt bewerben