System Support Tech I bei Hhc

Work Shift:

Day - 8 Hour (United States of America)I. Position Summary:
Provide the initial technical support for all end users on hardware and software problems. Responsible for documenting all service requests in the Service Desk ticketing system and prioritizing according to the severity of the problem. Will troubleshoot printers and computer equipment. Ensure all replacement components are ordered and documented. Assists in maintaining computer systems; installs and supports software/hardware applications and peripheral equipment; research users inquires and new technology; troubleshoots and resolves computer operating software/hardware problems and provides technical support as requested; communicates with vendors to resolve software/hardware issues; provides offsite support, training and technical advice to hospital employees and physicians. Staffs a centralized service desk to facilitate first call resolution for users; implements solutions by creating a ServiceDesk trouble ticket and documents all information according to the standards set by the System Support Manager. Should be able to work with supervision. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
II. Qualifications:
A. Education & Training:
Two-year degree in Information Technology or related field. Experience may substitute for two-year degree.
B. Experience:
No experience required with approved degree. Two (2) years of experience in general computer installation, maintenance, and repair required in lieu of degree or an equivalent combination of education and experience sufficient to successfully perform the essential duties listed in the position summary as determined by IT Director.
C. Required Certification/Registration/Licensure:
Current CompTIA certification (minimum of A+ certification) or obtained within six (6) months of hire. (CompTIA certifications include A+, Network+, or Security+).
D. Knowledge, Skills & Abilities:
Installing, configuring, assembling and repairing computers, monitors and peripherals and other related hardware. Must be able to troubleshoot hardware and software issues in a timely manner. Must be able to communicate effectively with co-workers, subordinates, superiors, hospital staff and the general public.

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [email protected]. Please note that one week's advance notice is preferred.

Scheduled Weekly Hours:

40

FTE:

1

Expanded Work Shift:

On Call:

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