Head of Training (m/f/d) (Hamburg, HH, DE) bei Richemont

What moves you makes us.
What we create goes beyond conventional luxury. We make products for people who follow their passions, accomplish things and wish to leave a lasting legacy. And we achieve this because we employ people who are just like that, who let their passions merge with ours. If you would like to become part of this, then apply for the position of

Head of Training (m/f/d)
A full-time position at our Headquarters in Hamburg starting 1st April 2026

“This role focuses on creating and implementing training programs enabling teams on the floor to deliver both strong sales performance and outstanding client experience unique to Montblanc on par with leading luxury brands standards.”   Florent - Director International Retail

Indulge your passion…

The Head of Training is responsible for the global learning strategy to enhance retail performance across all sales channels (Retail, Wholesale, Franchise, Travel Retail) with over 225 internal boutiques and approximately 1500 retail staff. This role leads a team of 5 and indirectly 24 market learning professionals and partners with Retail leadership, Categories, Merchandising and Marketing to improve KPIs and client experience. 

Key Responsibilities:

• Strategy: develop and implement a global learning strategy focused on sustainably improving retail performance, client experience, and retailization of wholesale accounts.
• Content development: create training programs and modules for sales techniques, products training, sales protocols & processes, business acumen, boutique leadership for all sales ambassadors.
• POS training: build a learning ecosystem that supports continuous development, including in-boutique coaching and self-learning driven by the learner and boutique manager.
• Measure impact: track the effectiveness of training programs and demonstrate ROI in terms of increased sales and client satisfaction, with a focus on boutique performance.
• Stakeholder collaboration: collaborate with cross-Maison stakeholders to identify learning needs and develop targeted solutions across all product categories, all sales channels.
• Team leadership: lead a team of learning professionals, providing coaching and guidance.

You’ll have…

• a university degree in psychology, business, or the humanities
• profound experience in developing and implementing successful retail-focused learning strategies both on products and sales techniques, prior experience in luxury and/or high-end retail sales is a plus
• a deep understanding of retail KPIs, sales processes and client experience best practices
• the knowledge of master principles of adult learning and instructional design
• the ability to create blended learning programs that drive measurable results in a retail setting
• strong leadership and coaching skills
• excellent communication and stakeholder management skills
• a strategic-thinking-mindset focused on driving retail performance
• an organized way of working by managing multiple projects and budgets
• passion about training in the luxury retail industry to boost performance
• fluent English skills

In a culture that…

• has combined tradition with a pioneering spirit for over 100 years
• extends its innovative approach far beyond product development
• brings together individuality, enthusiasm and the joy of creativity
• is cosmopolitan, vibrant and diverse
• invites you to go above and beyond as part of a team
• is willing to allow you to develop it, shape it and leave your mark on it

In return, you’ll get…

• an international environment and good development opportunities
• flexible working hours
• an attractive company pension scheme
• site services such as: canteen, on-site café and laundry service
• company sports and other health programs
• discounted Urban Sports membership
• a subsidized ticket for local public transport (HVV-ProfiTicket)
• an employee car park and free charging stations for electric vehicles
• German company bike and a secure bicycle parking area
• special conditions on Montblanc products and products from other Group brands
• employee benefit portals
• 30 days holiday
• regular events for employees
• various further training opportunities

In short: Indulge your passions based on your talents and abilities in an inspiring and diverse culture that is characterised by employee recognition and support. Experience all this with us.

We look forward to receiving your application and to meeting you! Your HR team