Bilingual Case Manager (Cambridge, ON, CA, N3C 4N6) bei Allianz Partners

Make a difference when it matters most. Join our fast-paced, 24/7 Emergency Assistance team as a Bilingual French Case Manager, where your decisions directly impact customer well-being and organizational efficiency. In this critical role, you'll be responsible for managing and reviewing complex cases, ensuring exceptional customer support, and maintaining cost control—all while growing your career in a dynamic, mission-driven environment.

What you’ll do

• Monitor and update cases involving hospitalized patients and outpatient care, ensuring timely and accurate documentation in our systems.
• Collaborate with Medical Consultants and Registered Nurses to assess medical information and support decision-making.
• Approve eligible medical procedures and coordinate with internal medical teams.
• Communicate clearly with patients and/or their families regarding policy benefits, case updates, and logistical arrangements.
• Review insurance policies and assess the most appropriate course of action for each case.
• Set and adjust case reserves based on current and estimated costs.
• Investigate additional insurance coverage (e.g., Provincial Health, Extended Health Plans).
• Manage billing arrangements and secure up-to-date billing information.
• Gather and manage required documentation to support each case.
• Provide administrative and logistical support to maintain smooth case progression.
• Liaise with business partners and escalate complex cases as needed.
• Contact and coordinate with providers for authorizations, documentation, and clarifications.
• Leverage AI tools (e.g., ChatGPT or similar) to enhance productivity and streamline problem-solving.

What you’ll bring

• Post-secondary education required; minimum 2 years of experience in an Emergency Assistance or similar case management role preferred.
• Exceptional attention to detail with strong multitasking skills in a high-pressure environment.
• Excellent verbal communication skills—professional, clear, and empathetic over the phone.
• Proven problem-solving skills with the ability to exercise sound judgment and initiative.
• High level of accountability and ownership of case outcomes.
• Solid understanding of global geography and awareness of current events.
• Familiarity with medical terminology.
• Fluency in French and English is required (written and spoken).

What we offer

• Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
• We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
• At Allianz we use some AI-assisted technology as part of our recruitment process to help match candidates to roles based on skills, experience, job title, and location. AI supports our recruiters by enhancing the efficiency and accuracy of candidate assessments and job recommendations, while all applications are reviewed by our recruitment team and final hiring decisions are made by humans.

Multiple vacancies may be filled from this job posting

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.

Our products are embedded seamlessly into our partners’ businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let's care for tomorrow.